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End User Support Engineer
il y a 1 mois
We are seeking an End User Support Engineer to join our team at TP ICAP. The successful candidate will be responsible for providing quality support services to our internal End User population, including diagnosing and resolving technical issues, providing remote assistance, and ensuring all calls are logged using Service-Now.
Key Responsibilities
- Diagnose and resolve technical issues faced by end-users, including software, hardware, and system-related problems.
- Provide remote assistance using remote desktop tools.
- Ensure all calls are logged using Service-Now.
Requirements
- Solid technical desktop support experience within a financial services organization.
- Experience with SCCM, Active Directory, Office 365, Microsoft Windows (10/11), and Apple MAC Operating Systems.
- Experience with Market Data Systems and Audio and Video Conferencing technologies.
- Fluent in French and English.
- Familiarity with PowerShell scripting knowledge.
- Industry certifications such as Microsoft MCP, MCSA, or individual Microsoft specialist training.
About Us
TP ICAP is a global leader in market infrastructure and data-led solutions, enhancing market access, increasing efficiencies, and unlocking possibilities.