Head of Global End Users Services

il y a 2 semaines


Paris, Île-de-France AXA Group Temps plein
Job Summary

We are seeking a highly skilled and experienced professional to fill the role of Head of Global End Users Services. This position will be responsible for managing the global end-user services, including workplace, service desk, and ITSM services. The ideal candidate will have a strong background in IT and experience in managing international teams and projects.

Key Responsibilities

• Manage the global end-user services, including workplace, service desk, and ITSM services.
• Develop and implement strategies to improve the efficiency and effectiveness of end-user services.
• Lead and manage international teams to deliver high-quality services to customers.
• Collaborate with cross-functional teams to ensure alignment and consistency in end-user services.

Requirements

• Minimum 10 years of experience in a similar role.
• ITIL certification mandatory.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a culturally diverse environment.

About AXA Group

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
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