Technical Solutions Specialist

il y a 3 semaines

Courbevoie, Île-de-France TRANSATEL Temps plein

Job Summary

Your mission at Transatel involves supporting, treating, and resolving Portuguese and English issues and requests related to Provisioning & Telecom activities.

You will utilize your excellent communication skills to collaborate with B2B customers, technical providers, and experts, participating in the Validation Service Process and End-User tests.

The role consists of two main responsibilities:

1. To follow the issue management procedures and identify resolutions when possible. Complex issues may be redirected to the engineering support team, but you must maintain ownership.

2. To find solutions that improve the efficiency of resolving issues and requests, including automating common tasks, analyzing the current system, and identifying areas for improvement. As an important actor in documentation writing, you will contribute to the company's knowledge base.

Your Profile

Educational Background:

  • Possess a higher education diploma or degree in Engineer Telecom, Informatician, with a successful track record in an NOC operator (preferably Core Mobile) or IT support.

Minimum Non-Technical Requirements:

  • High level of Portuguese (ideally Brazilian) and English fluency, oral and written (C1 level) - mandatory
  • Friendly, helpful demeanor with the ability to communicate effectively
  • Has excellent time-management and multi-tasking abilities
  • Facility to work with teams based in different countries, on different time shifts
  • Dedication to company values
  • Honest, trustworthy, reliable, and punctual
  • Bring a passion for technology and people to the job
  • Customer satisfaction focus, with strong problem-solving abilities.
  • Very good communication skills and the ability to build positive relationships

Minimum Technical Requirements:

  • Excellent troubleshooting and problem-solving experience
  • High importance to the SLAs' respect
  • Technical background as Customers or Technical Support as NOC, in telecom industry
  • Experiences on provisioning solutions as jBPM or Orkestra UI, Jira ticketing, Centreon, Grafana, Rundeck...
  • Advanced experience working with remote management, ticketing, knowledge base systems
  • Knowledge in databases (SQL, MySQL, MariaDB), ElasticSearch, Kibana, JSON, JIRA, and documentation development.

At Transatel, we are a young, dynamic team with an ambitious project, and we invite you to join us and make a meaningful impact. Your contribution will be integral to our continued success.

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