Senior Field Service Operations Director
il y a 2 jours
**Job Summary**
We are seeking a highly experienced and skilled Senior Field Service Operations Director to join our team at Applied Materials. As a key member of our organization, you will be responsible for managing the business of Field Service Operations in France and will be based in our Grenoble Office.
Key Responsibilities
- Report to the South Europe Field Service Senior Director.
- Direct and manage activities for multiple sites in France, including people management, customer satisfaction, P&L, and budget management.
- Utilize project management skills to lead large teams in change processes.
- Provide approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
- Ensure all Field Service Projects are completed within budget/deadline to meet customer needs.
- Anticipate future customer needs and direct the delivery of customer service commitments. Own the overall site responsibility for customer satisfaction.
- Ensure that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Responsible for individual and employee development and employee satisfaction.
- Work with senior business group management team to ensure that programs, strategies, and processes address high-value problems for the Business Unit and are aligned with the organization's direction.
- Define performance metrics and reports on the site's progress against business unit and account-specific goals.
Requirements
- An engineer school or bachelor's degree.
- 10 years plus of relevant experience.
- Extensive and highly regarded expertise in the semiconductor or related industry.
- Experience in strategic planning and business analytics.
- High-level customer management experience.
- Ability to lead, inspire, and motivate teams.
- Excellent interpersonal skills to communicate complex ideas, anticipate potential objections, and persuade others to adopt a different point of view.
- Excellent knowledge of management methods and techniques.
- Process improvement and strong decision-making skills.
- Strong presentation and negotiation skills.
What We Offer
- A competitive and comprehensive total rewards and benefits package.
- A dynamic and challenging work environment.
- Opportunities for professional growth and development.
- A collaborative and supportive team environment.
Language
English (en-US)
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