Senior Field Service Operations Director

il y a 2 jours


Grenoble, Auvergne-Rhône-Alpes, France Applied Materials Temps plein
Job Description

**Job Summary**

We are seeking a highly experienced and skilled Senior Field Service Operations Director to join our team at Applied Materials. As a key member of our organization, you will be responsible for managing the business of Field Service Operations in France and will be based in our Grenoble Office.

Key Responsibilities

  • Report to the South Europe Field Service Senior Director.
  • Direct and manage activities for multiple sites in France, including people management, customer satisfaction, P&L, and budget management.
  • Utilize project management skills to lead large teams in change processes.
  • Provide approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
  • Ensure all Field Service Projects are completed within budget/deadline to meet customer needs.
  • Anticipate future customer needs and direct the delivery of customer service commitments. Own the overall site responsibility for customer satisfaction.
  • Ensure that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements. Responsible for individual and employee development and employee satisfaction.
  • Work with senior business group management team to ensure that programs, strategies, and processes address high-value problems for the Business Unit and are aligned with the organization's direction.
  • Define performance metrics and reports on the site's progress against business unit and account-specific goals.

Requirements

  • An engineer school or bachelor's degree.
  • 10 years plus of relevant experience.
  • Extensive and highly regarded expertise in the semiconductor or related industry.
  • Experience in strategic planning and business analytics.
  • High-level customer management experience.
  • Ability to lead, inspire, and motivate teams.
  • Excellent interpersonal skills to communicate complex ideas, anticipate potential objections, and persuade others to adopt a different point of view.
  • Excellent knowledge of management methods and techniques.
  • Process improvement and strong decision-making skills.
  • Strong presentation and negotiation skills.

What We Offer

  • A competitive and comprehensive total rewards and benefits package.
  • A dynamic and challenging work environment.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team environment.

Language

English (en-US)



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