Customer Quality Assurance Specialist
il y a 4 semaines
About the Role
As a Quality Intern at Europcar Mobility Group, you will play a critical role in supporting the implementation of quality monitoring guidelines and processes across multiple countries and outsourcers partners.
Key Responsibilities
- Participate in Quality Placeholders with the countries and partners to review the main KPIs and support of the action plans follow up
- Calibrations Shadowing: Assist in calibration sessions to ensure consistency in quality evaluations and provide feedback to the stakeholders
- Calls Listening / Cases Reviews: Analyse customer interactions to identify areas for improvement and escalate them
- Quality Processes Creation: Collaborate with the team to develop and refine quality monitoring processes.
- Ad Hoc Quality dashboards creation
About the Team
You will be part of a dynamic and multicultural team, working with diverse teams across more than 10 countries, enhancing your global perspective and communication skills.
Requirements
- Currently pursuing or recently completed a degree in Quality Management, Business Administration, or a related field.
- Previous internship experience in Customer service role is a plus.
- Fluent in French and English (Strong written, oral, and presentation communication abilities in English)
About Europcar Mobility Group
Europcar Mobility Group is a major player in mobility markets, offering attractive alternatives to vehicle ownership, in a responsible and sustainable manner.
Our ambition is to be our customer's mobility companion for daily life, work and travel, through a conclusive experience at every customer touchpoint.
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