Global Trade Assistant

Job Title: Export Sales Assistant

Company: DLSI Group

The Export Sales Assistant plays a crucial role in supporting the sales team by managing various administrative tasks related to international trade.

• Collaborate with the sales team to prepare competitive quotes for clients.
• Investigate and evaluate various transportation options to optimize shipping processes.
• Input and track orders within the ERP system to ensure accurate processing.
• Oversee administrative duties associated with export operations.
• Understand and manage international shipping terms, including Incoterms.
• Facilitate communication regarding order preparation and delivery schedules.
• Handle invoicing, payment processing, and refunds efficiently.
• Maintain and update pricing structures and sales conditions.
• Regularly update the customer database to ensure accuracy.
• Address customer complaints and resolve transport-related issues promptly.
• Coordinate the sending of product samples to prospective clients.
• Manage international communications and provide necessary support to the sales team.
• Maintain comprehensive sales tracking reports for performance analysis.
• Engage with clients to provide ongoing sales support and follow-ups.

• At least 2 years of experience in export sales administration.
• A degree in International Business or a related discipline.
• Proficient in written English.
• Familiarity with Incoterms, documentary credits, and essential export documentation.
• Knowledge of regulations regarding the transportation of hazardous materials.
• Skilled in MS Word, Excel, and CRM software.
• Self-motivated, organized, and customer-focused.
• A collaborative team player.