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International Sales Support Specialist
Il y a 3 mois
Job Title: Export Sales Assistant
Company: DLSI Group
Job Overview:The Export Sales Assistant plays a crucial role in supporting the sales team by managing various administrative and operational tasks related to international trade.
Key Responsibilities:- Collaborate with the sales team to prepare competitive quotes for clients.
- Investigate and evaluate various transportation methods to optimize shipping.
- Input and track orders within the ERP system for accuracy and efficiency.
- Oversee administrative duties associated with export operations.
- Understand and manage international shipping terms, including Incoterms.
- Facilitate communication regarding order processing and delivery schedules.
- Handle invoicing, payment processing, and any necessary refunds.
- Maintain updated pricing structures and sales conditions.
- Regularly update the customer database to ensure accurate records.
- Address customer complaints and resolve transport-related issues promptly.
- Coordinate the sending of product samples to prospective clients.
- Manage international communications and provide necessary support to the sales team.
- Keep detailed sales tracking reports to monitor performance.
- Engage with clients for follow-ups and additional sales support.
- A minimum of 2 years of experience in export sales administration.
- A degree in International Business or a related discipline.
- Proficient in written English.
- Familiarity with Incoterms, documentary credits, and export documentation.
- Knowledge of regulations regarding dangerous goods transportation.
- Skilled in MS Word, Excel, and CRM software.
- Self-motivated, organized, and customer-focused.
- A collaborative team player.
