Hospitality Team Member

il y a 2 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Bar and Restaurant Server at the Mercure Bridgwater Hotel. As a key member of our front-of-house team, you will be responsible for delivering exceptional service to our guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities

  • Customer Service: Provide exceptional service to guests, ensuring their needs are met and exceeded at all times.
  • Food and Beverage Service: Take orders, serve food and drinks, and maintain a high level of knowledge about our menu, wines, and cocktails.
  • Communication: Ensure clear and concise communication between the front and back of house teams, ensuring seamless service delivery.
  • Payment and Billing: Process payments and ensure accurate billing procedures are followed.
  • Health and Safety: Adhere to all Health and Safety policies and procedures, ensuring a safe working environment for all.

What We Offer

  • Competitive Hourly Rate: £11.44 per hour, plus a share of tips and service charge.
  • Benefits Package: Up to 4 free nights in Accor Hotels for every year of employment, discounted rooms in all Accor Hotels Worldwide, and more.

Requirements

  • Previous Customer Service Experience: A proven track record of delivering exceptional customer service in a fast-paced environment.
  • Teamwork: Ability to work effectively as part of a team, communicating clearly and respectfully with colleagues.
  • Flexibility: Willingness to work a variety of shifts, including evenings, weekends, and public holidays.

Accommodation and Benefits

  • Uniform and Appearance: Maintain a high standard of uniform and appearance at all times.
  • Training and Development: Receive comprehensive training and development opportunities to enhance your skills and knowledge.

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