Customer Experience Ambassador
il y a 3 semaines
**About Us**
Pullman Auckland Airport is a 5-Star hotel located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, we offer an unparalleled airport hotel experience that is authentically New Zealand.
We are dedicated to delivering exceptional customer experiences, inspired by the spirit of discovery, past, present, and future. Our team is passionate about showcasing the beauty of Aotearoa's unique culture and breathtaking landscapes through culinary excellence.
Job Description:
- Utilize your charisma, love for Aotearoa, and contagious personality to create lasting impressions with every guest interaction.
- Ensure guests feel valued and leave with a sense of loyalty rather than just a goodbye.
- Provide knowledgeable, friendly service to both internal and external guests at all times.
- Accurately and promptly check guests in and out, ensuring seamless experiences.
- Brief non-Accor ALL members on the features and benefits of the loyalty program and assist them in signing up.
- Join our dynamic Front Office team, contributing to exceptional guest experiences with your enthusiasm and dedication.
About You:
- You will be experienced in a Front Office or Reception role in a medium to large Hotel, although this is not essential.
- You possess a self-assured, sociable approach, capable of establishing connections wherever you go.
- You excel at time management with excellent written and verbal communication skills.
- You can effectively collaborate with the team while thriving in a fast-paced environment.
- You are a professional with abundant energy, drive, and passion, able to work independently and demonstrate initiative.
What We Offer:
- Competitive salary: $NZD 55,000 - $65,000 per annum.
- An opportunity to learn and grow with our Accor Academy.
- Flexibility to balance your work and life.
- Incredible Accor Heartist benefits, including discounted Food & Beverage and Accommodation worldwide.
- Meals on shift.
- Paid parking at Auckland Airport.
- Paid Birthday Leave.
- Paid Wellness Leave.
- Refer a Friend Incentive.
- Accor's Parental Leave Scheme.
- Access to our Employee Assistance Program.
Diversity and Inclusion:
We strive to attract, recruit, and promote diverse talent. If you require adjustments during the recruitment process, please let us know.
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