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Team Supervisor
Il y a 2 mois
Team Supervisor - Customer Engagement Sector
About the Company:
Become part of a dynamic customer engagement initiative for a prominent financial institution in France. We specialize in providing customer interaction services for leading European banks and are in search of a dedicated Team Supervisor with a keen interest in innovative technologies and digital applications for high-demand services. This role is situated within our operational unit responsible for the creation, implementation, and management of our comprehensive customer engagement solution, utilized by major banking entities across Europe. You will oversee a team of 5 to 8 professionals, managing projects and services for multiple clients.
Your Daily Responsibilities:
- Guide a team in the development and implementation of customer engagement solutions for key clients
- Plan project phases for launching new customer service centers or upgrading existing solutions
- Ensure service delivery to clients and adherence to commitments
- Lead a team comprising engineers, a project manager, and application specialists
- Engage in both domestic and international projects; proficiency in English is advantageous
Who You Are:
We seek individuals who can foster positive transformation, possess a forward-thinking mindset, and have a strong desire for personal and professional growth. With a Bachelor's degree and 2 to 3 years of leadership experience, you should demonstrate an innovative approach to tackling complex technological challenges.
Opportunity:
- Drive enhancements and improvements for projects under your oversight
- Thrive in a collaborative environment and engage with diverse teams
- Exhibit curiosity, enjoy teamwork, and prioritize client satisfaction
- Possess proficiency in project management methodologies and a solid technical foundation
- Projects will involve technologies such as Java/Spring, Angular/HTML5/CSS, cloud platforms, and containerization
Company Benefits:
- Be part of an organization dedicated to sustainability
- Collaborate with inspiring colleagues and access growth opportunities
Embark on a New Journey:
We are navigating an exciting path in payment technology and are looking for individuals who are passionate, optimistic, and eager to learn and advance. Collaborate with colleagues globally, tackle unique challenges, and make a significant impact. Accelerate your career within our empowering culture, robust technology, and extensive training opportunities.
