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Team Leader for Mediation Services H/F

Il y a 3 mois

Paris, Île-de-France Mutualité Française Temps plein

Job Title: Service Mediation Manager

About Us:

The Mutualité Française Île-de-France serves nearly 5.5 million individuals under protection, advocating for and coordinating the mutualist movement within the region. As the regional branch of the National Federation of French Mutual Societies, we spearhead health promotion initiatives in partnership with various healthcare and social protection entities. Our organization also manages approximately one hundred mutualistic care services throughout the area.

Key Responsibilities:

  • Lead the mediation team in alignment with organizational standards
  • Establish and evaluate team goals, ensuring successful outcomes
  • Manage the distribution of tasks based on the expertise and strengths of team members

Candidate Profile:

  • Proven experience in team leadership
  • Excellent written and verbal communication abilities
  • Strong focus on customer service
  • Dedication to maintaining confidentiality
  • Understanding of insurance, contractual obligations, and consumer rights
  • Meticulous attention to detail