Customer Success Manager

il y a 3 heures


Paris, Île-de-France CastorDoc Temps plein
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at CastorDoc. As a Customer Success Manager, you will be responsible for owning a portfolio of our fast-growing customers and delivering exceptional value at all stages of the customer journey.

Key Responsibilities
  • Be a proactive customer champion, expertly managing a portfolio of CastorDoc customers to drive success, customer retention, engagement, and expansion.
  • Serve as a trusted advisor, empowering customers with industry expertise and knowledge in data engineering, analytics, and data governance.
  • Work cross-functionally with sales, operations, product, marketing, and other organizations to prioritize and optimize account plans and resources.
  • Build trusted partnerships with customers to deliver value, earning their business and driving expansion and growth opportunities.
Requirements
  • 2-5 years of experience in a customer-facing role in customer success, consultancy, or account management.
  • Ability to communicate in both French and English.
  • Good understanding of the modern data stack.
  • Excellent communication skills and ability to build trusted relationships and champions with stakeholders of different functions and seniority.
  • Prioritize workflows to manage a proactive customer journey for all customers in your portfolio, while assessing risk and identifying growth opportunities.
What We Offer
  • Competitive compensation packages, along with equity.
  • Flexible work environment.
  • Alan Green health insurance.
  • Swile's Ticket Restaurant.

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