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Customer Success Manager

Il y a 2 mois

Paris Louvre, Île-de-France CastorDoc Temps plein
Customer Success Manager

CastorDoc is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building exceptional relationships with our customers and delivering value at all stages of the customer journey to drive mutual success and growth.

Key Responsibilities:
  • Onboard, enable, and be a trusted advisor to our customers
  • Empower customers with industry expertise and knowledge in data engineering, analytics, and data governance
  • Work cross-functionally with sales, operations, product, marketing, and other organizations to prioritize and optimize account plans and resources
  • Manage a portfolio of customers to drive success, customer retention, engagement, and expansion
Requirements:
  • 2-5 years of experience in a customer-facing role in customer success, consultancy, or account management
  • Ability to communicate in both French and English
  • Good understanding of the modern data stack
  • Excellent communication skills and ability to build trusted relationships and champions with stakeholders of different functions and seniority
  • Prioritize workflows to manage a proactive customer journey for all customers in your portfolio, while assessing risk and identifying growth opportunities
What We Offer:
  • Competitive compensation packages, along with equity
  • Flexible work environment
  • Alan Green health insurance
  • Swile's Ticket Restaurant