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Operations Manager in Hospitality
Il y a 3 mois
Hospitality Manager Role at ARMONIA Hospitality
As a key figure in our organization, the Hospitality Manager will:
- Serve as a representative of the community on-site, ensuring that all inquiries and requests are addressed efficiently.
- Oversee the front desk and concierge operations to provide exceptional guest experiences.
- Conduct assessments of service quality across all departments.
- Monitor the overall well-being of the site and coordinate necessary interventions.
- Plan and execute events while promoting teamwork and collaboration.
- Foster and maintain strong relationships with clients, ensuring updates to our digital platforms.
- Adhere to safety and environmental standards in all operations.
- Compile reports on activities and propose enhancements to services.
Qualifications:
- Demonstrated experience in hospitality or related fields.
- Strong command of IT tools and reporting mechanisms.
- Proactive and positive mindset.
- Exceptional leadership and customer service capabilities.
- Ability to manage and inspire a team.
- Outstanding communication and writing proficiency.
