Product Knowledge Specialist

il y a 4 semaines


Paris, Île-de-France Doctolib Temps plein

The Role

We are seeking a highly skilled Product Knowledge Lead to join our Product department at Doctolib. As the bridge between product managers and key stakeholders, you will play a pivotal role in optimising processes, ensuring timely and effective coordination, and facilitating seamless communication.

Key Responsibilities

  • Ensure Product Knowledge processes and best practices are implemented.
  • Own Product Knowledge KPIs, Monitor related KPIs and prepare Monthly report on them.
  • Lead and facilitate the Product champions community.
  • Be in charge of internal marketing of product trainings and monitor their completion.
  • Develop and implement any new ritual, milestone or process to improve our quality of work ensuring alignment with company objectives and industry best practices.
  • Create a structured library gathering all product knowledge resources and make them accessible by all Doctolibers.
  • Foster a culture of continuous improvement by analysing outcomes and incorporating learnings.
  • Manage the Product Knowledge and training working student.

Requirements

  • You have + 5 years of working experience of which at least a first experience in knowledge management or knowledge enablement or product management.
  • You have a can-do attitude, collaborative, extra-mile and positive mindset.
  • You have strong analytical and problem-solving skills, coupled with a structured and methodical approach.
  • You possess strong advisory skills, with the ability to federate stakeholders around your vision, coupled with excellent interpersonal and communication skills.
  • You are proficient in Excel or Gsheet. SQL is a plus. You are fluent in English. French or German is a plus.

The Interview Process

  • 45' itw with the Talent Partner
  • 60' itw with the Product Knowledge Team Manager
  • Case study
  • Final interview with the Head of Product Marketing & Knowledge

Job Details

  • Permanent position
  • Full Time
  • Workplace: Levallois-Perret
  • Hybrid mode
  • Remuneration: Fix + bonus on objectives (according to your profile)

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