Product Knowledge Specialist
il y a 4 semaines
The Role
We are seeking a highly skilled Product Knowledge Lead to join our Product department at Doctolib. As the bridge between product managers and key stakeholders, you will play a pivotal role in optimising processes, ensuring timely and effective coordination, and facilitating seamless communication.
Key Responsibilities
- Ensure Product Knowledge processes and best practices are implemented.
- Own Product Knowledge KPIs, Monitor related KPIs and prepare Monthly report on them.
- Lead and facilitate the Product champions community.
- Be in charge of internal marketing of product trainings and monitor their completion.
- Develop and implement any new ritual, milestone or process to improve our quality of work ensuring alignment with company objectives and industry best practices.
- Create a structured library gathering all product knowledge resources and make them accessible by all Doctolibers.
- Foster a culture of continuous improvement by analysing outcomes and incorporating learnings.
- Manage the Product Knowledge and training working student.
Requirements
- You have + 5 years of working experience of which at least a first experience in knowledge management or knowledge enablement or product management.
- You have a can-do attitude, collaborative, extra-mile and positive mindset.
- You have strong analytical and problem-solving skills, coupled with a structured and methodical approach.
- You possess strong advisory skills, with the ability to federate stakeholders around your vision, coupled with excellent interpersonal and communication skills.
- You are proficient in Excel or Gsheet. SQL is a plus. You are fluent in English. French or German is a plus.
The Interview Process
- 45' itw with the Talent Partner
- 60' itw with the Product Knowledge Team Manager
- Case study
- Final interview with the Head of Product Marketing & Knowledge
Job Details
- Permanent position
- Full Time
- Workplace: Levallois-Perret
- Hybrid mode
- Remuneration: Fix + bonus on objectives (according to your profile)
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