Product Knowledge Expert

il y a 3 semaines


Paris, Île-de-France Doctolib Temps plein
Job Description:About the Role

We are seeking a highly skilled Product Knowledge Lead to join our Product department at Doctolib.

As a key member of our team, you will work closely with product managers and customers-facing teams to create and maintain a well-organised and easily accessible product knowledge database.

Your primary responsibility will be to transfer this knowledge to the right audience at the right moment, ensuring all users, whether they are patients, HCPs or Doctolibers, master our suite of solutions.

Key Responsibilities
  • Ensure Product Knowledge processes and best practices are implemented
  • Act as a key sparring partner with product managers, Monitor and challenge existing processes, always aiming for the highest quality standards
  • Own Product Knowledge KPIs, Monitor related KPIs and prepare Monthly report on them
  • Lead and facilitate the Product champions community
  • Be in charge of internal marketing of product trainings and monitor their completion
  • Develop and implement any new ritual, milestone or process to improve our quality of work ensuring alignment with company objectives and industry best practices
  • Create a structured library gathering all product knowledge resources and make them accessible by all Doctolibers
  • Foster a culture of continuous improvement by analysing outcomes and incorporating learnings
  • Manage the Product Knowledge and training working student
Requirements

To be successful in this role, you will need:

  • At least 5 years of working experience, including a first experience in knowledge management or knowledge enablement or product management
  • A can-do attitude, collaborative, extra-mile and positive mindset
  • Strong analytical and problem-solving skills, coupled with a structured and methodical approach
  • Strong advisory skills, with the ability to federate stakeholders around your vision, coupled with excellent interpersonal and communication skills
  • Proficiency in Excel or Gsheet, SQL is a plus. Fluency in English, French or German is a plus
Interview Process

The interview process will consist of 4 rounds:

  • 45' itw with the Talent Partner
  • 60' itw with the Product Knowledge Team Manager
  • Case study
  • Final interview with the Head of Product Marketing & Knowledge
Job Details
  • Permanent position
  • Full Time
  • Workplace: Levallois-Perret
  • Hybrid mode
  • Start date: Q3/Q4
  • Remuneration: Fix + bonus on objectives (according to your profile)

A stock options plan for every Doctoliber

We are an equal opportunity employer and welcome applications from diverse candidates


  • Product Knowledge Specialist

    il y a 4 semaines


    Paris, Île-de-France Doctolib Temps plein

    The RoleWe are seeking a highly skilled Product Knowledge Lead to join our Product department at Doctolib. As the bridge between product managers and key stakeholders, you will play a pivotal role in optimising processes, ensuring timely and effective coordination, and facilitating seamless communication.Key ResponsibilitiesEnsure Product Knowledge processes...


  • Paris, Île-de-France emagine Consulting Temps plein

    Job Title: Product Safety and Reliability ExpertJob Description:We are seeking a highly skilled Product Safety and Reliability Expert to join our team at emagine Consulting. As a Product Safety and Reliability Expert, you will be responsible for performing safety and reliability processes and activities along the whole lifecycle of products and subsystems in...


  • Paris, Île-de-France Acronis Temps plein

    Acronis is a world leader in cyber protection, empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are seeking a Product Marketing Manager with cybersecurity expertise to join our team in creating a #CyberFit future and protecting the digital world.As a key...

  • Senior Researcher

    il y a 4 semaines


    Paris, Île-de-France White & Case Temps plein

    Job SummaryWe are seeking a highly skilled Researcher to join our Paris office, as part of our Research & Market Intelligence team. The successful candidate will be responsible for providing substantive research and insight to support client work and business development efforts, demonstrating specialized knowledge and research expertise.Key...

  • Knowledge Enablement Advisor

    il y a 3 semaines


    Paris, Île-de-France AXA Group Temps plein

    Knowledge Enablement AdvisorAXA XL, a leading provider of property and casualty insurance solutions, seeks a seasoned expert to enhance our training and knowledge enablement capabilities.The ideal candidate will possess a strong background in instructional design, training delivery, and change management. They will be responsible for developing and...

  • Product Manager

    il y a 4 semaines


    Paris, Île-de-France Brevo Temps plein

    About the RoleWe are seeking a highly skilled Product Manager to join our team at Brevo, a leading Customer Relationship Management (CRM) suite. As a Product Manager, you will be responsible for managing a challenging product roadmap, tracking market and competitive dynamics, and identifying new opportunities to drive growth and innovation.Key...

  • Product Marketing Expert

    il y a 4 semaines


    Paris, Ile-de-France Piper Maddox Temps plein

    As the Product Specialist, you will be the go-to expert for all product-related information within the organization. In this role, you will ensure product data is accurate, accessible, and well-communicated across departments. Acting as the central link between marketing, sales, distribution, product planning, and aftersales, you will manage and facilitate...


  • Paris, Île-de-France Grohe AG Temps plein

    We are seeking a dedicated Quality Assurance Expert to maintain the highest standards of quality and performance in our international products. This role involves acting as an interface between our Warranty Clearing Centre and Customer Service, ensuring seamless communication and issue resolution.Key Responsibilities:IDentify technical deficits and...

  • Product Manager

    il y a 3 semaines


    Paris, Île-de-France Murex Temps plein

    Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Our products are used by banks, asset managers, corporations and utilities across the world. We are seeking a Product Manager to join our Real Time Portfolio Management team. As a Product Manager, you will be responsible for managing the definition,...

  • Product Manager Intern

    il y a 4 semaines


    Paris, Île-de-France Murex Temps plein

    Murex is a global fintech leader in trading, risk management, and processing solutions for capital markets. With 19 offices worldwide, our team of 3,000 Murexians from over 60 nationalities develops, implements, and supports our platform, used by banks, asset managers, corporations, and utilities globally.As a Product Manager Intern, you will be part of our...

  • Senior Product Designer

    il y a 4 semaines


    Paris, Île-de-France La Fosse Temps plein

    Job Title: Senior Product Designer - UI ExpertDescription:We are seeking a seasoned Senior Product Designer with a focus on UI to join our team at La Fosse. As a UI expert, you will work closely with product managers to identify user problems and design seamless, user-friendly solutions. Your responsibilities will include designing desktop interfaces in...

  • Product Policy Expert, Ads

    il y a 4 semaines


    Paris, Île-de-France Mozilla Temps plein

    Product Policy Manager, AdsAt Mozilla Corporation, we're seeking a skilled Product Policy Manager to join our public policy team. As a key member of our team, you will collaborate with internal product and engineering teams to provide expert advice on public policy implications related to the rollout of privacy-focused products and advertising technologies...


  • Paris, Île-de-France MSA Murex S.A.S. Temps plein

    Murex is a global fintech leader in trading, risk management, and processing solutions for capital markets.Our team of product specialists designs, validates, and delivers solutions to help our clients meet their transaction regulatory reporting obligations.As a Product Specialist, you will work alongside developers, consultants, product experts, clients,...

  • Product Manager Intern

    il y a 1 mois


    Paris, Île-de-France Murex Temps plein

    Product Manager Intern - Market Data Access ControlMurex is a global fintech leader in trading, risk management, and processing solutions for capital markets. Our team of 3,000 Murexians from over 60 nationalities ensures the development, implementation, and support of our platform, used by banks, asset managers, corporations, and utilities worldwide.As a...

  • ‎‎Product Manager‎‎

    il y a 3 semaines


    Paris, Île-de-France ELENI SIEGE Temps plein

    About the Role:‎‎We are seeking a skilled Product Manager to lead our product development efforts. As a key member of our team, you will be responsible for defining and delivering high-quality products that meet the needs of our customers. Your primary focus will be on understanding customer needs, developing product roadmaps, and working closely with...

  • Product Manager

    il y a 2 semaines


    Paris, Île-de-France Brite Temps plein

    About BriteBrite Payments is a leading open banking-powered account-to-account (A2A) payment provider of instant payments, payouts, and other financial services in Europe.At the heart of Brite is our proprietary instant payments network, Brite IPN, which enables real-time, 24/7 transaction processing with no delays, sign-ups, or card details required.Today,...

  • Product Owner E-commerce H/F

    il y a 4 semaines


    Paris, Île-de-France Monsieur Guiz | Product Management & Design Temps plein

    Qui sommes-nous ?Monsieur Guiz est une agence de conseils spécialisée en Product Management & Product Design depuis 10 ans. Nous sommes une équipe de passionnés du produit, agilistes, au fort esprit d'équipe et animés par la curiosité. Nous vous proposons de réinventer votre manière de faire, d'apprendre de nouvelles choses, de progresser et...

  • Product Owner

    il y a 2 semaines


    Paris, Île-de-France Criteo Temps plein

    Product Team MemberAt Criteo, we're at the forefront of adapting to the disappearance of third-party cookies. Our close collaboration with Google in the Privacy Sandbox has been instrumental in ensuring proposed solutions maintain advertising performance. As we continue to prepare for Google's planned rollout of the Privacy Sandbox, we're testing and...

  • Product Manager

    il y a 4 semaines


    Paris, Île-de-France Younited Temps plein

    Product Manager - Risk Domain ExpertAt Younited, we're revolutionizing lending and payment practices with cutting-edge technology and innovation. As a Product Manager - Risk Domain Expert, you'll play a crucial role in shaping our credit platform's risk management strategy. You'll collaborate with cross-functional teams to develop and implement solutions...

  • Windows Edition Expert

    il y a 3 semaines


    Paris, Île-de-France AXA Group Temps plein

    The Transversal Tech Lead will be part of the Modern Device Design team, supporting the Workplace Modern Device Product team, and be the transversal technical authority of the products. This role is responsible for ensuring consistency with other products of the line, supervising technical assessments, and contributing to projects. He will ensure the...