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Software Support Operations Manager
Il y a 2 mois
- Strategize and Execute: Formulate and execute customer support initiatives that align with organizational objectives.
- Team Leadership: Oversee and guide the support team, establish clear performance targets, conduct assessments, and promote career growth.
- Data Analysis: Evaluate support metrics to uncover patterns and inform decision-making based on data insights.
- Customer Service Excellence: Uphold and enhance exceptional standards of customer service.
- Cross-Functional Collaboration: Work closely with product and software development teams to resolve product-related challenges and respond to customer feedback.
We are looking for an individual with robust analytical capabilities, strong leadership skills, and effective communication proficiency. Prior experience in B2B software development is advantageous.
About the Company:Our client, a prominent software provider with extensive industry experience, specializes in ERP solutions tailored for the industrial sector and associated software products.
In this role, you will manage the Software Support team in a vibrant and varied workplace environment.
