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Company Overview
Freshworks is dedicated to simplifying the process for businesses to enhance their customer and employee experiences. Our innovative approach to software development ensures that our solutions are not only affordable but also quick to implement and user-friendly. With a global presence spanning 13 locations, we serve over 65,000 organizations, ranging from startups to established enterprises, all of whom rely on our software-as-a-service offerings to improve their customer relationship management (CRM) and employee service management (ITSM).
Our suite of cloud-based applications includes Freshdesk (comprehensive customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service management), and Freshchat (AI-driven chat solutions), all supported by Neo, our integrated platform of shared services.
Freshworks has been recognized in major media outlets such as CNBC, Forbes, Fortune, and Bloomberg, and has consistently been named a top workplace in various locations. Our products have received accolades for their exceptional features, value, and customer relationships.
Role Overview
As a Lead Client Relationship Manager at Freshworks, you will play a pivotal role in driving revenue growth within established accounts in the Italian market. Your assigned accounts will be crucial to the expansion of our business in the region. You will work collaboratively with various teams across Freshworks to oversee all facets of the sales cycle, including business development, lead management, qualification, evaluation, and closing deals. As a brand advocate, you will promote our cutting-edge Software-as-a-Service solutions to enhance organizational productivity, efficiency, and customer focus.
Key Responsibilities:
Collaborate with your manager to devise and implement strategic plans for your accounts, consistently surpassing sales targets through effective stakeholder engagement, prospecting, qualifying, and closing opportunities. Develop and maintain a robust sales pipeline by managing multiple activities concurrently. Cultivate, oversee, and monitor customer relationships and installations within your accounts. Serve as a trusted advisor and strategic partner to your accounts, gaining a deep understanding of their primary business challenges. Work closely with Customer Success Managers within your account teams to focus on both customer retention and portfolio growth, leveraging insights and product adoption data to identify growth opportunities. Utilize available resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers, and Product Marketing Managers to achieve your sales objectives. Provide regular updates on pipeline status and sales forecasts. Stay informed about competitive landscape, market trends, and product offerings. Engage in team-building and company development initiatives, including strategy formulation, sales training, marketing campaigns, and customer support. Travel to client locations as necessary to support sales initiatives.Required Qualifications:
5-8 years of experience in sales, ideally in an Account Manager capacity within a fast-paced software sales environment. Familiarity with SaaS, CSM, CRM, or ITSM is a plus. A strong desire to introduce new teams to Freshworks solutions to maximize revenue; you embody both a nurturing and closing mentality. Proven track record of consistently exceeding sales targets across a broad geographic area while selling technical products. Highly motivated individual with a focus on execution, a sense of urgency, and a commitment to the Freshworks mission. Capable of going beyond mere relationship management. Customer-centric with exceptional communication skills, a willingness to learn, and the ability to consult effectively to understand and support our customers. A strong work ethic, self-motivated, and resourceful, willing to go the extra mile. Proficiency in both English and Italian is essential.Additional Benefits:
Here are some of the benefits you can expect:
Life and permanent disability insurance. Complimentary yoga classes twice a week. 25 days of annual paid time off (PTO) plus 10 additional rest days. Company-funded Employee Assistance Program (EAP) for you and your family. Commuting benefits. Learning and development allowance. Discounted tax support services.At Freshworks, we are committed to fostering a global workplace that empowers everyone to discover their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We believe that diversity in the workplace enriches our environment and drives the success of our employees, communities, and business.
