Assistant Reception Manager

Il y a 2 mois

Paris, Île-de-France Club Med Temps plein

Job Summary

We are seeking a highly skilled and experienced Reception Team Member to join our team at Club Med. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities

  • Relay and implement directives and priorities set by the Reception Manager to ensure a smooth and efficient operation of the front desk.
  • Assist the Reception Manager in the organization and management of reception and coordination with other services, including housekeeping, restaurant, and maintenance.
  • Participate in the control and management of the reception till, deposit of valuables, and management of rooms and transfers.
  • Accompany and train the reception team to ensure they are equipped to provide excellent customer service.
  • Apply Club Med's quality standards, hygiene, and safety rules to maintain a high level of service and safety.
  • Promote internal sales, including overnight stays, room upgrades, and meals, to increase revenue and enhance the guest experience.
  • Control and resolve all guest requests, comments, and incidents in a timely and professional manner.

Requirements

  • Professional and discreet with excellent interpersonal skills.
  • Adaptable and able to work in a fast-paced environment.
  • Good sense of service and ability to work as part of a team.
  • Minimum 2 years of experience in a similar role.

What We Offer

  • A seasonal contract with a competitive salary and bonus structure.
  • Accommodation and meals provided by Club Med.
  • Opportunities for career growth and development within the company.

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