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Global Workplace Experience Lead

il y a 1 mois

Paris, Île-de-France OpenPurpose Temps plein
Global Workplace Experience Lead

We're seeking a highly skilled Global Workplace Experience Lead to join our team at Snap Inc. As a key member of our Global Workplace Experience team, you'll play a crucial role in managing our offices in Western Europe, ensuring our portfolio is maintained to a high standard and in compliance with local, global, and regional policies and guidelines.

**Key Responsibilities:**

  • Be an ambassador of the overall workplace experience for all employees, ensuring Snap's values and inclusive culture are translated into a welcoming and engaging workplace.
  • Support the development of short- and long-term tactical plans and programs for the innovation of workplace amenities and services.
  • Partner with Workplace Operations peers to seamlessly deliver new office spaces, post-occupancy modifications, and move management.
  • Oversight of all operations including events, hospitality, repair and maintenance, warehouse management, mail operations, etc.
  • Lead implementation of experience-related programs, guidelines, best practices, and standards for employees and cross-functional service teams.
  • Coordinate with internal teams to facilitate a variety of events to engage teams and drive exciting employee experiences.
  • Proactively identify business needs, gain alignment on objectives, scope, timing, and resources.
  • Build relationships with key business leaders and stakeholders, soliciting feedback to continuously improve the employee experience.
  • Coordinate with internal Workplace Experience teams to deliver continuous, consistent communications to our offices and site leaders.
  • Work with various teams to develop creative solutions and programs to address ever-changing business, employee, and customer needs.
  • Establish and maintain open, collaborative relationships with cross-functional team members, landlord or building management, vendors, contractors, and consultants.
  • Manage vendor performance ensuring services are delivered in accordance with contracts and to agreed standards.
  • Manage outsourced facility vendor partners to ensure workplace services and programs are consistently delivered at a high standard.
  • Conduct regular, formal site condition inspections and work closely with responsible parties to ensure any deficiencies identified are resolved.
  • Partner with internal and external teams to ensure ongoing workplace compliance, including pandemic-related regulatory requirements.
  • Oversee complex projects that drive improvements to the employee's workplace experience.
  • Assist with the management and development of annual operating and capital budgets, financial variance tracking, and operations expenses.
  • Regularly travel to our offices in the Western Europe portfolio to support on-site Workplace teams, initiatives, and projects.
  • Support ongoing financial management responsibilities including invoice review and approval, partnering with procurement and other internal teams to meet requirements for purchasing & projects.

**Requirements:**

  • Bachelors or equivalent years of experience.
  • 4+ years of facilities management experience with an emphasis on facilities, office management, workplace services, customer service, food, and event management.
  • The role requires regular onsite work at our Regional Snap Office Locations.