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Senior Director of Retail Operations
Il y a 2 mois
About the Role
Nike is seeking a highly experienced and skilled Senior Director of Retail Operations to join our team. As a key member of our retail leadership team, you will be responsible for driving business growth and delivering exceptional customer experiences across our retail stores.
Key Responsibilities
- Store Operations
- Develop and implement strategies to drive sales growth and improve customer satisfaction
- Lead and manage a team of retail store managers to ensure seamless store operations
- Collaborate with cross-functional teams to drive business results and improve store performance
- Business Development
- Develop and execute business plans to drive revenue growth and improve profitability
- Identify and capitalize on new business opportunities to drive growth and expansion
- Collaborate with senior leadership to develop and implement strategic plans
- Customer Experience
- Develop and implement strategies to drive customer engagement and loyalty
- Lead and manage a team of customer experience specialists to ensure exceptional customer service
- Collaborate with cross-functional teams to drive customer satisfaction and loyalty
Requirements
- Fluent French and English language skills
- Minimum 5 years of experience in a similar retail environment or flagship stores
- Proven track record of driving business growth and delivering exceptional customer experiences
- Strong leadership and management skills, with experience leading high-performing teams
- Excellent communication and interpersonal skills, with ability to build strong relationships with cross-functional teams
- Strong analytical and problem-solving skills, with ability to drive business results and improve store performance
About Nike
Nike is a growth company that looks for team members to grow with it. We offer a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. We are committed to employing a diverse workforce and qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
