Cloud Solution Architect

il y a 4 heures

Paris, Île-de-France Microsoft Temps plein
Customer-Centric Cloud Solution Architect

As a Cloud Solution Architect at Microsoft, you will play a critical role in empowering customers to accelerate business value through differentiated customer experiences that leverage our products, services, and partnerships.

Key Responsibilities:
  • Drive positive customer satisfaction and become a trusted advisor to customers and partners by leveraging Microsoft Teams & Employee Experience Solutions expertise to enable defined customer success plan outcomes.
  • Provide feedback and insights from customers/partners to the relevant MS teams, including Product Groups, to enable continuous improvement.
  • Actively engage with business and technical decision makers to drive intent, enablement, and usage of customer-owned Microsoft Employee Experience Solutions.
  • Develop opportunities to drive customer success business results by working with customers to ensure they understand Employee Experience Solutions value proposition.
  • Manage operational excellence and customer health by ensuring process compliance and managing pipeline.
  • Meet or exceed key performance indicators and targets.
Requirements:
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field and relevant recent experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • Experience with Level 200/300 of SharePoint on-prem in one or more of the following areas: SharePoint architecture/topology, SharePoint Service Applications, SharePoint Troubleshooting skills, SharePoint Authentication Providers, SharePoint (Zero downtime) patching, SharePoint Basics, SharePoint Disaster Recovery scenarios, Upgrading between SharePoint versions, Managing, maintaining, and migrating Enterprise SharePoint Server, Scaling Enterprise SharePoint environments, Configuring SharePoint Hybrid solutions, Migrating to SharePoint Online.
  • Fluent in French and English.
Preferred Experience:
  • Customer Success: Experience in Customer Success for productivity, employee experience solutions, and business process transformation platforms. Strong technical aptitude and desire to work with both business and IT stakeholders.
  • Executive Stakeholder Value: Experience in building and maintaining executive-level stakeholder relationships and leading value proposition conversations aligned to customer priorities and outcomes.
  • Business Process Analysis: Depict customer business processes and prepare for the analysis and improvement of business process performance. Articulate, demo, and present complex customer concepts to varying audiences, such as BDMs (Business Decision Makers) & ITDMs (Information Technology Decision Makers).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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