Front Desk Supervisor

il y a 7 jours


Paris, Île-de-France The Luxury Collection Temps plein
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Luxury Collection. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy in all financial transactions.

Key Responsibilities
  • Assist guests with expediting problem payments and follow up on guest-related issues to ensure complete satisfaction.
  • Process all guest check-ins, including confirming reservations, assigning rooms, and issuing and activating room keys.
  • Manage all payment types, including room charges, cash, checks, debit, and credit, and ensure accurate accounting for each guest.
  • Anticipate sold-out situations and obtain alternative accommodations when necessary.
  • Block rooms in the computer and identify designated requirements and requests.
  • Coordinate with Housekeeping to track room readiness for check-in.
  • Review shift logs and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.
  • No license or certification required.
Preferred Qualifications

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to sustaining an inclusive, people-first culture and believe in hiring a diverse workforce.


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