Service Delivery Manager

il y a 1 mois


Strasbourg, Grand Est, France SOA People Temps plein

Service Management Excellence

As a Service Manager at SOA People, you will be responsible for delivering exceptional service management across all RTS Business areas. Your key objectives will include:

  • Initiating services and ensuring seamless transitions
  • Developing and implementing SLA assurance plans
  • Organizing initial assessments and knowledge transfer
  • Managing project transitions and service meetings
  • Growing customer relationships and driving business development
  • Dealing with escalations and quality issues
  • Identifying and executing mini-projects
  • Managing contracts and invoicing
  • Driving continuous improvement and innovation

Commercial Development

You will support Business Development Managers in selling RTS, conduct early prospect visits, create proposals, and develop account plans. Your goal will be to commercialize the customer base and drive business growth.

Key Qualities

We are looking for a highly skilled and motivated individual who can bring value to our customers and drive business success. If you have a passion for service management and commercial development, this could be the perfect opportunity for you.


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