IT Support Specialist

il y a 1 semaine

IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: IT Agent

At Accor, we are seeking a highly skilled and motivated IT Agent to join our team. As an IT Agent, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and efficient experience with our IT systems.

Key Responsibilities:
  • Review, reroute, update, and manage user-generated IT support tickets.
  • Generate IT support tickets for the IT operations team.
  • Escalate systematic issues to management with specifics to promote a continuous improvement culture.
  • Install or remove computer software manually or via Microsoft Endpoint Configuration Manager (MECM).
  • Install, upgrade, repair, troubleshoot, or retire standard computer hardware: desktops, laptops, printers, monitors, keyboards, cables, and docking stations.
  • Submit service requests to vendors to perform warranty repairs on computer hardware or software.
  • Perform general network connectivity (wireless and ethernet) troubleshooting to determine root cause of various failures.
  • Configure IP addresses statically or through DHCP reservations.
  • Review system logs to identify port blockages or permissions.
  • Install tools such as Wireshark to track packet losses and blockages.
  • Perform VLAN port changes to deploy or move computer objects to the correct location.
  • Install, remove, or troubleshoot local and network printers, including scan to network and scan to email.
  • Perform basic Active Directory tasks: create shared user accounts, reset/set user account passwords, manage AD security group membership, and review account attributes to determine access limitations.
  • As needed, perform end-user training on standard productivity tools such as Microsoft 365 Enterprise Apps, Microsoft Office, multifactor authentication tools (e.g. Symantec VIP or Microsoft Authenticator).
  • As needed, prepare knowledge base articles to help cross-train peers on lessons learned and key concepts.
  • Utilize PowerShell to run scripts to gather data or perform troubleshooting tasks.
  • Utilize system logs to determine the root cause of connection or installation failures.
  • Stay up to date on all required business SOPs and trainings.
Requirements:
  • High school diploma or equivalent.
  • Minimum 3 years working in an end-user-facing IT technical support environment.
  • Minimum 3 years working on IT software and/or hardware.
  • Very good communication skills (concise writing and orally convincing).
  • Able to lift up to 25 pounds.
Additional Information:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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