Service Delivery Manager F/H

il y a 2 semaines


NoisyleGrand, Île-de-France RATP EPIC Temps plein
01. Poste et Missions

Vous serez chargé de garantir la qualité de service de l'activité de RUN en respectant les engagements pris.

Vous contribuerez à l'élaboration du contrat de service avec nos clients cœur de métier mais aussi tertiaires.

Vous piloterez en transverse des équipes contributrices au service fourni par la digitale Workplace.

Vous serez responsable de la relation client et du suivi du reporting client notamment en situation de crise et d'incident majeurs.

Vous identifierez les nouveaux besoins client et serez force de proposition au travers d'une bonne connaissance de nos solutions.

Vous contribuerez, en transversalité avec l'incident Manager et le Problem Manager, aux boucles d'amélioration des gestions d'incidents et de problèmes et veillerez au respect de la mise en place des évolutions identifiées.

02. Profil recherché

Vous êtes diplômé d'un BAC+5 en école d'ingénieur Informatique, de commerce ou en management et vous avez acquis 5 à 10 années d'expérience dans le domaine IT (gestion de projets, Build2run, chaine de support).

Vous devez avoir un solide bagage technique de l'environnement digital.

Vous devez avoir une posture orientée clients, avec le sens du service, de l'écoute, une forte capacité relationnelle.

Vous devez être capable de coordonner des équipes transverses sans relations hiérarchique.

Vous devez maitriser les process ITIL.

03. Informations complémentaires

Région : Ile de France

Type de contrat : Durée Indéterminée



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