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Help Desk Administrator
Il y a 2 mois
Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses.
As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its 12,500+ professionals, is committed to continuing the Group's 161-year heritage of building sustainable communities.
Job PurposeUser support, installation and configuration of Windows and Mac OS environments, keeping hardware systems up to date, guaranteeing their functionality and digital business continuity.
Main Activities- Help desk and users' support
- Typical activities include but not limited to IT ticketing system management (Fresh Service tool used currently and ServiceNow in future)
- Prioritizing and managing many open cases at one time
- Onboarding end users
- VIP support
- Global digital meeting support
- Meeting rooms support & video conferencing administration
- Rapidly establishing a good working relationship with all other professionals
- Provision and administer Laptops, Mobile devices, user & mailbox & M365
- Software and hardware installations and procurement
- Stock level management
- Printer/Print service management
- Vendor liaison to procure assets / laptops & mobiles, SIM cards
- Administer the purchase requisition process to have a PO raised to vendors to procure assets
- Place hardware into production by establishing necessary connections and configurations into the existing environment (Server, Storage, Switch)
- Server room management
- Basic networking skills
- Guarantee the availability of services without fault
- Manage accidents with rationality and competence
- Find solutions quickly to solve problems
- Prioritize project management
- Ability to find or learn new solutions
- Technical degree in computer science is a plus
- ~1 to 3 (indicatively) years of experience in management and support of a company's digital environment
- ~ Knowledge, even if not professional, of programming languages
- ~ Knowledge, even if not professional, of IoT environments
- ~ MS certifications on client environment is a plus
- ~ Mac OS management and use experience is a plus
