Guest Services Associate

il y a 4 semaines


Le Chesnay, Île-de-France Accor Temps plein

Provide Exceptional Guest Experiences

As a Guest Services Associate, you will play a vital role in ensuring our guests have a memorable and enjoyable stay at Novotel Chateau de Versailles. Your primary focus will be on delivering personalized service and exceeding guest expectations.

Your Responsibilities:
  • Warmly welcome guests and prioritize their well-being throughout their stay.
  • Coordinate with various hotel departments to fulfill guest requests efficiently and effectively.
  • Contribute to continuous improvement initiatives, sharing your ideas to enhance service quality.
  • Focus on building lasting relationships with guests by providing exceptional service that encourages repeat visits.
  • Receive comprehensive training in financial management, revenue monitoring, asset security, and guest safety protocols.
  • Benefit from Accor's extensive hospitality training programs to develop your skills and advance your career within the hotel group.
  • Contribute to creating a positive and environmentally conscious atmosphere for our guests.
  • Collaborate effectively with your team members to ensure seamless guest service delivery.
Your Qualifications:

Fluency in French and English is essential for this role. Strong interpersonal skills, a commitment to teamwork, and a passion for delivering exceptional customer service are highly valued.


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