Customer Service Representative
il y a 2 jours
About FlightSafety International
We are a leading provider of professional aviation training and services, with a global presence and a commitment to excellence. Our team is dedicated to delivering exceptional customer experiences and supporting the growth of our clients.
Purpose of Position
The Client Services Representative plays a critical role in ensuring the success of our clients by providing exceptional customer service, managing multiple phone lines, and providing administrative support as needed. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Provide exceptional customer service to clients and guests, responding to their needs and resolving issues in a timely and professional manner.
- Manage multiple phone lines, responding to calls and messages in a prompt and courteous manner.
- Provide administrative support as needed, including maintaining visitor logs, running export compliance checks, and assisting with client training.
- Coordinate client hotel and car accommodations, luggage tags, and other travel arrangements.
- Provide client schedules by email, print, or through our FSI app.
- Assist clients with client-facing app login issues and provide technical support as needed.
- Assist with creating client roster reports and other enterprise reports as needed.
- Process client training completion documents and associated processes, including managing the ROT dashboard.
- Responsible for obtaining and tracking client consent process per Personal Data Protection System (PDPS) requirements.
Requirements
- Associate degree (AA) from a two-year college or technical school preferred.
- Must be legally authorized to work in France.
- One to two (1-2) years related experience in customer service, hospitality, or administration.
Skills and Abilities
- Excellent customer service skills.
- Ability to work in a dynamic and fast-paced environment.
- Strong verbal and written communication skills.
- Fluency in English, through both verbal and written communications.
- Basic computer skills and knowledge of MS Office Suite.
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