Field Service Engineer
il y a 4 semaines
Location/Division Specific Information
Field France & Benelux, Remote / Field EMEA Remote
Main Responsibilities:- Repair, maintenance, and installation of Cytomat Products, Laboratory Automation (LAI) products, and selected 3rd party equipment at customer sites in Denmark and across Europe.
- Passionate about customer relations' activities intended to generate sales Customer Support Services and Service Contracts to customers in this engineer's area.
- Schedule and perform on-site maintenance, repair, and installation on all Cytomat Products and other LAI system components and instrumentation.
- Perform on-site training relative to system service, maintenance, and basic operation.
- Diagnose problems over the phone and/or using remote software. Where vital, follow up with on-site work or dispatch third-party service providers for on-site work.
- Actively supervise the status of contract, warranty, and time and material installed customers.
- Minimum 5 years practical experience in field service or solving software and lab equipment.
- System-level diagnostic skills using inquiries, observations, system schematics & documentation, software tools, and communications / electrical diagnostic aids.
- Multi-disciplinary technical skills / excellent with software, electrical, and mechanical systems.
- Computers, serial communications, and software - comfortable with general use of computers, adept with serial communications cabling, Network diagnostics, and have at least a rudimentary knowledge of programming languages to be able to read a program and understand the logic.
- Working proficiency of Momentum software features and operations is a plus.
- Excellent interpersonal communication skills, must have a professional working proficiency in English, additional languages helpful.
- Competitive salary.
- Company car.
- Company pension scheme.
- Outstanding development and career prospects in a globally growing company.
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