Opérateur Hôtellerie

il y a 3 jours


Bordeaux, Nouvelle-Aquitaine, France Tunon Temps plein

Opérateur Hôtellerie

Recherchez un professionnel pour rejoindre notre équipe de l'Ecole Tunon Bordeaux.

Missions :

  • Gestion de la clientèle : en face à face, par téléphone, par mail
  • Accueillir et accompagner le client tout au long de son séjour
  • Analyser les besoins, les attentes du client et répondre à ses interrogations
  • Gérer les réclamations clients
  • Mémoriser les habitudes des clients
  • Informez le client sur l'offre touristique
  • Enregistrer les réservations, les arrivés et les départ
  • Optimiser les réservations
  • Etablir des factures, encaisser le client
  • Répondre aux demandes de groupe, faire des offres commerciale
  • Contrôler et modifier la stratégie tarifaire quotidienne, hebdomadaire et mensuelle
  • Manager le service d'étages et du petit déjeuner
  • Aider les différents départements de l'hôtel
  • Contrôler la qualité de propreté des chambres

Profil :

Savoir faire face aux imprévus et adopter en toutes circonstances un comportement et une présentation en cohérence avec l'image de l'entreprise


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