Airline Excellence Delivery Lead

il y a 1 semaine


Nice, Provence-Alpes-Côte d'Azur, France Amadeus IT Group Temps plein
Job Summary

We are seeking an exceptional Airline Excellence Delivery Lead to spearhead our Customer, Delivery & Services (CDS) organization's operational excellence initiatives. This role requires a seasoned professional with extensive experience in senior management, leading multiple teams, and defining strategic objectives.

About the Role
  • Develop and maintain methodologies, processes, and knowledge to ensure delivery, implementation, and customer care services excel.
  • Coordinate across CDS functions to anticipate issues, improve performance, and accelerate time-to-correct.
  • Consolidate service performance and establish governance within the Airlines organization.
About Our Ideal Candidate
  • Proven track record in senior leadership roles, driving strategy execution and team motivation.
  • Demonstrated ability to bring innovation, change management, analytical, and synthesis skills.
  • Fluent in English, written and spoken.
What We Offer
  • A competitive remuneration package, including bonus, equity, pension plan, travel insurance, and other benefits.
  • A truly global DNA, fostering a culture of inclusion and diversity.
  • Opportunities for learning and development, through on-the-job training and formal activities.
About Us

Amadeus IT Group is a leader in the travel technology industry, providing innovative solutions to airlines, airports, and travel agencies worldwide. We value diversity, equity, and inclusion, striving to create a workplace where every employee can thrive.



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