Head of Project
Il y a 2 mois
About the Role
SFR is seeking a highly skilled Project Manager to join its Marketing and Digital Department. As a key member of the Connaissance Marchés et Satisfaction Clients team, you will be responsible for providing valuable insights, decision-making tools, and market anticipation to support the Grand Public activity of SFR.
Key Responsibilities
- Manage and animate the 'Observatoire des Box' project, aiming to improve the quality of TV/Video experience on SFR boxes by testing user journeys and identifying technical issues and customer irritants.
- Lead the team in charge of customer studies, ensuring a close link between measured quality and perceived quality.
- Oversee the execution of 5000 tests per month, conducted by a team based in Marseille, with a focus on recurring tests for common use cases and specific tests for new equipment or features.
- Collaborate with operational entities to establish a list of test cases, reviewed every 3 months and updated as needed.
- Prepare and share monthly results with operational entities.
- Manage daily relationships with the Testers' team leader, ensure the smooth execution of the testing program, collect regular feedback from operational teams, and anticipate their needs.
Requirements
- Degree in Commerce or Engineering, with a strong background in project management.
- Excellent organizational, analytical, and communication skills.
- Ability to work in a team, with a strong sense of autonomy.
- Strong problem-solving and creative thinking skills.
- Proficiency in PowerPoint and Excel, with a focus on data analysis and visualization.
About SFR
SFR is a leading telecommunications company in France, offering a wide range of services and products to its customers. As a Project Manager in the Marketing and Digital Department, you will have the opportunity to work with a talented team, contribute to the company's growth and success, and develop your skills in a dynamic and innovative environment.
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