Head of Project

Il y a 2 mois


Paris, Île-de-France SFR Temps plein

About the Role

SFR is seeking a highly skilled Project Manager to join its Marketing and Digital Department. As a key member of the Connaissance Marchés et Satisfaction Clients team, you will be responsible for providing valuable insights, decision-making tools, and market anticipation to support the Grand Public activity of SFR.

Key Responsibilities

  • Manage and animate the 'Observatoire des Box' project, aiming to improve the quality of TV/Video experience on SFR boxes by testing user journeys and identifying technical issues and customer irritants.
  • Lead the team in charge of customer studies, ensuring a close link between measured quality and perceived quality.
  • Oversee the execution of 5000 tests per month, conducted by a team based in Marseille, with a focus on recurring tests for common use cases and specific tests for new equipment or features.
  • Collaborate with operational entities to establish a list of test cases, reviewed every 3 months and updated as needed.
  • Prepare and share monthly results with operational entities.
  • Manage daily relationships with the Testers' team leader, ensure the smooth execution of the testing program, collect regular feedback from operational teams, and anticipate their needs.

Requirements

  • Degree in Commerce or Engineering, with a strong background in project management.
  • Excellent organizational, analytical, and communication skills.
  • Ability to work in a team, with a strong sense of autonomy.
  • Strong problem-solving and creative thinking skills.
  • Proficiency in PowerPoint and Excel, with a focus on data analysis and visualization.

About SFR

SFR is a leading telecommunications company in France, offering a wide range of services and products to its customers. As a Project Manager in the Marketing and Digital Department, you will have the opportunity to work with a talented team, contribute to the company's growth and success, and develop your skills in a dynamic and innovative environment.


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