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Customer Success Manager Pre-sales Specialist

Il y a 2 mois

Sèvres, Île-de-France Board of Cyber Temps plein
About the Role

We are seeking a highly skilled and experienced Customer Success Manager Pre-sales to join our team at Board of Cyber. As a key member of our commercial team, you will be responsible for ensuring the successful onboarding and adoption of our SaaS platform by our clients.

Key Responsibilities
  • Animate pre-sales training and various technical demonstrations of our solutions.
  • Conduct proof of concept phases in collaboration with technical teams and clients, as well as write technical documents for RFI or RFP.
  • Respond to first-level technical questions from our partners, prospects, and clients.
  • Oversee the client lifecycle: onboarding, follow-up, checking adoption, realizing value, and renewal.
  • Build trust relationships and ensure communication between our clients and the company.
  • Contribute to client loyalty by identifying cross-selling and upselling opportunities.
  • Report back to product teams on client feedback and needs to continuously improve the solution.
Requirements
  • A positive, enthusiastic, and sociable personality.
  • A master's degree in engineering or a related field, with a focus on cybersecurity, computer science, or a related field.
  • At least 2-3 years of experience in cybersecurity, sales, technical support, or project management.
  • Autonomy and dynamism: ability to learn quickly and adapt to changes.
  • Excellent written and verbal communication skills in French and English.
  • Familiarity with terms such as ISO27001, RSSI, PAS, NIST, or II901.
  • Ability to adapt to various stakeholders (C-Levels, RSSI, DSI, technical experts, etc.) throughout the sales cycle.
  • Knowledge of SaaS, Cloud, or complex solution sales is a plus.
Company Culture
  • Collaborative: within the commercial team and other teams.
  • Entrepreneurial: iterate, try, progress, learn.
  • Fun: appreciate what we do and how we do it.
  • Tenacious: 'never give up' and always positive.
  • Ambitious: desire to succeed.
Team You'll Be Working With

You'll be part of a dedicated and engaged team that will welcome and support you until you're comfortable in your role and beyond:

  • Our client relations team, consisting of Constance, Hawa, Sophie, and Alexis.
  • Superb mentors like Christophe, ex-DG of Microsoft France, and Gilles, ex-RSSI Orange Cyberdéfense.
What We Offer
  • An attractive salary + 10% variable.
  • A Swile meal ticket with a daily face value of €9, 50% covered by the company (approximately €1,000 per year).
  • 50% coverage of the health insurance.
  • A vacation bonus (1% of your gross salary).
  • CSE benefits from the Hifield group (company events, various discounts: concerts, festivals, cinema, theaters, sports clubs... via Leeto).
  • A smartphone and mobile phone subscription.
  • Flexible remote work, 50% Navigo, and 10 days of RTT per year.