Logistics Operations Coordinator
il y a 3 semaines
About GuestReady
We are a leading short-term rental management and hospitality company, providing great services to property owners and amazing stays to guests. With a strong presence in the UK, France, Portugal, Spain, and the UAE, we are growing rapidly. Launched in 2016, we have achieved significant milestones, including over 3.3 million guest nights sold and a Gross Booking Value of over $170 million. Our mission is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality.
Job Summary
We are seeking a Logistics Operations Coordinator to support our operational development in Paris. As a key member of our team, you will be responsible for coordinating and managing our day-to-day operations, ensuring seamless execution and exceptional customer satisfaction.
Key Responsibilities
- Operational Management: Coordinate and manage our day-to-day operations, supervising teams on the ground, planning tasks, managing reservations, and resolving operational issues.
- Process Improvement: Collaborate with internal teams to identify opportunities to improve processes and operational efficiency, implementing new procedures, tools, and strategies to optimise operations and ensure customer satisfaction.
- Quality Management: Implement and monitor quality standards to ensure a high-quality service for customers, overseeing the cleaning of accommodation, inspecting compliance with cleanliness standards, and resolving quality issues reported by customers.
- Team Management: Work with the Director of Operations for France to restructure our operational teams, optimising all processes and finding the best structure for our business.
- Customer Relations: Collaborate with the customer service team to manage customer queries and issues, ensuring prompt and quality support.
- Reporting and Analysis: Prepare regular reports on operational performance, key performance indicators, and market trends, analysing results, identifying potential problems, and proposing improvement solutions.
Requirements
- Degree in Logistics, Supply Chain, or a related field, with previous experience in the industry.
- Strong operational management skills, with the ability to coordinate and manage multiple tasks and teams.
- Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external partners.
- Fluency in French is essential, with a good level of English also required.
What We Offer
We offer a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced logistics professional, we encourage you to apply for this exciting opportunity.
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