Customer Service Quality Assurance Specialist F/H

il y a 4 semaines


Paris, Île-de-France Voyage Privé UK Ltd. Temps plein

Customer Service Quality Assurance Specialist - Voyage Privé UK Ltd.

We are seeking a dedicated Customer Service Quality Assurance Specialist to enhance our service excellence at Voyage Privé UK Ltd., a prominent player in the online travel sales sector. This role focuses on maintaining high service standards, mastering customer service methodologies, and utilizing effective tools. You will work in close collaboration with our external call center partners and internal customer relationship teams.

Key Responsibilities:

  • Monitor and evaluate service quality metrics such as Net Promoter Score (NPS), response times, and average handling time.
  • Assess feedback from customer satisfaction surveys and implement necessary improvements.
  • Review samples of customer file handling to ensure compliance with quality standards.
  • Occasionally conduct training sessions for both internal staff and external partners.
  • Continuously refine business processes to boost quality and operational efficiency.
  • Stay informed about trends in the tourism sector and best practices in customer service.

This position requires regular travel to our international call centers. Previous experience in quality assurance and customer service is advantageous. Strong verbal and written communication skills, along with proficiency in CRM systems, back-office applications, and Microsoft Office, are essential. Fluency in English and an additional language (such as Spanish, Italian, or German) is preferred. A background in the travel industry is a plus.

Why Work With Us?

  • Engage in innovative and rewarding projects within a dynamic environment.
  • Benefit from a healthy work-life balance with flexible telecommuting options.
  • Experience a unique ecosystem that connects various sectors and contributes to impactful projects.
  • Access a modern, environmentally friendly campus equipped with sports facilities.
  • Participate in exciting company events and enjoy travel discounts.


  • Paris, Île-de-France Contemporary Amperex Technology Co., Limited Temps plein

    Customer Quality Assurance SpecialistContemporary Amperex Technology Co., Limited is a global leader in EV battery and energy storage battery solutions, committed to delivering premier products to the world.With a strong presence in the market, our EV battery consumption volume has ranked No.1 in the world for seven consecutive years, and our global energy...


  • Paris, Île-de-France Contemporary Amperex Technology Co., Limited Temps plein

    Customer Quality Assurance SpecialistContemporary Amperex Technology Co., Limited is a global leader in EV battery and energy storage battery solutions, committed to delivering premier products to the world.With a strong presence in the market, our EV battery consumption volume has ranked No.1 in the world for seven consecutive years, and our global energy...


  • Paris, Île-de-France Contemporary Amperex Technology Co., Limited Temps plein

    Contemporary Amperex Technology Co., Limited invites you to join our team of professionals in the field of green energy.We are a World Fortune 300 Company, a global leader in the provision of premier EV battery and energy storage solutions for the world. Our EV battery consumption volume has ranked No.1 in the world for seven consecutive years, and our...


  • Paris, Île-de-France Contemporary Amperex Technology Co., Limited Temps plein

    Contemporary Amperex Technology Co., Limited invites you to join our team of professionals in the field of green energy.We are a World Fortune 300 Company, a global leader in the provision of premier EV battery and energy storage solutions for the world. Our EV battery consumption volume has ranked No.1 in the world for seven consecutive years, and our...


  • Paris, Île-de-France Kontak Recruitment Temps plein

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Kontak Recruitment. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, and for developing and implementing quality management systems.Key ResponsibilitiesQuality Performance ManagementMonitor and analyze...

  • Quality Assurance Manager

    il y a 4 semaines


    Paris, Île-de-France Quality Analytics Temps plein

    Quality Assurance Manager - Experience in Photovoltaic Sector Quality Analytics is an organization that prioritizes its workforce and cultivates a spirit of teamwork and creativity. Position Overview We are seeking a Quality Assurance Manager with expertise in solar EPC companies. Available Positions: 4 Job Type: Permanent Key Responsibilities 1....


  • Paris, Île-de-France Kontak Recruitment Temps plein

    Job DescriptionJob Title: Global Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Global Quality Assurance Specialist to join our team at Kontak Recruitment. As a key member of our organization, you will be responsible for ensuring the highest quality standards in our products and services.Key Responsibilities:Oversee and ensure the...


  • Paris, Île-de-France Contemporary Amperex Technology Co., Limited Temps plein

    Job Description:Contemporary Amperex Technology Co., Limited invites you to join our team as a Customer Quality Engineer.Key Responsibilities:Establish and maintain strong relationships with customers to ensure high levels of satisfaction.Identify and resolve abnormal problems in customer receipt and assembly processes, making preliminary judgments and...

  • Quality Assurance Specialist

    il y a 2 semaines


    Paris, Île-de-France Vente Unique Temps plein

    About Vente UniqueVente Unique is a leading online furniture and decoration company that has experienced rapid growth by focusing on performance and customer satisfaction. With a strong e-commerce expertise and financial stability, we operate in 11 European countries and have served over 2.5 million customers.Our MissionOur mission is to bring happiness to...

  • Quality Assurance Specialist

    il y a 2 semaines


    Paris, Île-de-France Newrest Temps plein

    Job Title: LaborWe are seeking a skilled Quality Assurance Specialist to play a critical role in ensuring the highest standards of quality, food safety, and sanitation in our kitchen.Key Responsibilities:Monitor and maintain Good Manufacturing Practices (GMPs) for compliance, adhering to regulatory requirements and company policies.Verify chiller and freezer...


  • Paris, Île-de-France Institut de la Vision Temps plein

    Job DescriptionJob Title: Quality Assurance SpecialistJob Summary:The Institut de la Vision is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our research and development processes, as well as maintaining compliance with regulatory requirements.Key...

  • Quality Assurance Specialist

    il y a 4 semaines


    Paris, Île-de-France Apple Temps plein

    Join our innovative team at Apple as a Quality Assurance SpecialistWe are seeking a skilled individual to enhance our quality assurance processes. Your role will involve:Monitoring and evaluating product qualityImplementing quality control measuresCollaborating with cross-functional teams to ensure excellenceKey Responsibilities:Conduct thorough assessments...


  • Paris, Île-de-France TuneCore, Inc. Temps plein

    About the Role:We are seeking a highly skilled Quality Assurance Specialist to join our Platform Engineering team at TuneCore, Inc. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our software products and services.Key Responsibilities:Collaborate with development teams to identify and prioritize quality assurance...


  • Paris, Île-de-France Spin Master Ltd Temps plein

    Job DescriptionAbout the RoleThe Quality Assurance Specialist will support the European organization of Spin Master Ltd in a broad range of activities related to Quality Assurance, working closely with the Quality Assurance Manager.Key ResponsibilitiesHandle European environmental schemes: collect required data from different departments, make the required...


  • Paris, Île-de-France ThunderSoft Europe Temps plein

    ThunderSoft Europe, a leading provider of innovative solutions and services, is seeking a highly skilled After-Sales Quality Assurance Specialist to join our team of experts in the telecommunications industry.About the Role:As an After-Sales Quality Assurance Specialist, you will play a crucial role in ensuring the quality and reliability of our products in...


  • Paris, Île-de-France Institut de la Vision Temps plein

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at the Institut de la Vision. As a key member of our organization, you will be responsible for ensuring the highest standards of quality in our research and development processes.Key ResponsibilitiesMonitor and implement our Quality Management System, ensuring...


  • Paris, Île-de-France PAGE PERSONNEL Temps plein

    Position: Aerospace Quality Assurance SpecialistPAGE PERSONNEL, a prominent entity in the aerospace sector, is in search of an Aerospace Quality Assurance Specialist. This role is crucial for the advancement of the organization, where the specialist will be tasked with formulating and recommending a quality strategy to the leadership team, executing and...

  • Quality Assurance Specialist

    il y a 4 semaines


    Paris, Île-de-France PAGE PERSONNEL Temps plein

    Position: Quality Assurance SpecialistEngage in initiatives aimed at enhancing quality and maintaining quality assurance documentationOversee the resolution of intricate issuesAddress a variety of quality-related topicsParticipate in interdepartmental meetingsQualifications: A Bachelor's degree or higher is required, along with a minimum of one prior...

  • Quality Assurance Specialist

    il y a 4 semaines


    Paris, Île-de-France Empiric Temps plein

    Quality Assurance Specialist - FreelanceAn exciting opportunity has emerged for a seasoned Quality Assurance Specialist with practical expertise to collaborate with a prominent client.Key Qualifications:Proficient in manual, performance, and automated testing methodologies.Experience collaborating with digital teams across various platforms (omnichannel,...


  • Paris, Île-de-France Les Mousquetaires Pôle Végétal Temps plein

    About the RoleWe are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at Les Mousquetaires Pôle Végétal. As a Quality Assurance Specialist, you will be responsible for ensuring the highest standards of quality and safety in our food products.Key ResponsibilitiesValidate analytical results and qualify...