Innovation Manager

il y a 4 semaines

Paris, Île-de-France Europ Assistance Temps plein
Join Our Team as an Innovation Manager

We are seeking a highly skilled and experienced Innovation Manager to join our team at Europ Assistance. As an Innovation Manager, you will be responsible for driving innovation and development within our organization, ensuring that we stay ahead of the curve in terms of technology, processes, and customer experience.

Key Responsibilities:
  • Analyze performance and quality of work, mobilize team to implement solutions for continuous improvement, aiming to increase customer satisfaction and operational performance
  • Intervene in support of team as needed, particularly in handling calls and cases in unusual or complex situations
  • Relay and give meaning to company orientations, new projects, and accompany changes
  • Contribute to cross-functional teams or projects
Requirements:
  • Degree in higher education (Bac +2 to Bac +4/5)
  • At least 4 years of experience in management of proximity, in environments where customer service is highly demanding

We are looking for someone with strong management skills, able to develop teams, create a collective dynamic, give meaning to actions, and drive activities to achieve excellence in performance and customer satisfaction. If you are a motivated and results-driven individual who is passionate about innovation and customer experience, we encourage you to apply for this exciting opportunity.

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