Customer Service Representative
Il y a 2 mois
About Us
Crédit Mutuel Alliance Fédérale is a leading retail bank in France, part of the Crédit Mutuel Alliance Fédérale group. Our network includes Crédit Mutuel Alliance Fédérale and its subsidiaries, such as CIC.
Our Mission
We serve 17.4 million customers through our 4,459 points of sale. Our 1,932 Crédit Mutuel local branches and sales points serve 6.2 million customers, including 4 million members. We remain committed to our core values: mutual banking, local banking, technological banking, and bancassurance.
Why We're Hiring
We're driven by the vitality of our organization and the dynamism of our results. We're looking for a customer advisor to join our team and contribute to our development in the service of the real economy.
Your Responsibilities
- Manage a portfolio of 'Individuals' clients in an omnichannel relationship, ensuring its follow-up and development.
- Advise and support clients at all stages of life.
- Build long-term customer loyalty.
- Identify and manage financial risks to secure the client and the entity.
- Co-build multi-service responses for clients with the support of internal expertise.
- Develop your portfolio by prospecting for new clients.
What You'll Experience with Us
Crédit Mutuel Alliance Fédérale is a committed and socially responsible actor. We prioritize skills development, internal promotion, high-level social protection, and a proactive policy on diversity, gender equality, and work-life balance.
Concrete Benefits
- Participation and profit-sharing bonus of up to two months' gross salary based on the group's results.
- 11 RTT days per year.
- Adapted work schedule under a new QVT group agreement allowing telecommuting for up to 22 days per week.
- Enhanced social protection.
- At least one training action per year (95% of employees).
- Favorable parental policy.
- Preferential banking and insurance conditions.
- Integration program for all new arrivals.
- Support for promoting your geographical and functional mobility.
What We're Looking for
We're looking for someone with a demonstrated commercial talent in a successful sales or client relations experience. You should be able to build a relationship based on quality and trust.
Requirements
- Manage a client portfolio.
- Cultivate an excellent client relationship.
- Identify potential needs and respond to them with suitable products.
What We Value
- Sociable because you enjoy interacting with clients and working in a team.
- Adaptable because you can handle new situations.
- Curious because staying informed helps you work better.
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