Customer Service Representative
il y a 2 semaines
About Us
Crédit Mutuel Alliance Fédérale is a leading retail bank in France, part of the Crédit Mutuel Alliance Fédérale group. Our network includes Crédit Mutuel Alliance Fédérale and its subsidiaries, such as CIC.
Our Mission
We serve 17.4 million customers through our 4,459 points of sale. Our 1,932 Crédit Mutuel local branches and sales points cater to 6.2 million customers, including 4 million members. We remain committed to our core values: mutual banking, local banking, technological banking, and bancassurance.
Why We're Hiring
We're driven by the vitality of our organization and the dynamism of our results. We're looking for a customer advisor to support our growth in the service of the real economy, promoting responsible and sustainable development.
Your Role
- Manage a portfolio of 'Individuals' clients in an omnichannel relationship, ensuring its follow-up and development.
- Advise and support clients at all stages of life.
- Build long-term customer loyalty.
- Identify and manage financial risks to secure the client and the entity.
- Co-build multi-service responses for clients with the support of internal expertise.
- Develop your portfolio by prospecting for new clients.
What You'll Experience
Crédit Mutuel Alliance Fédérale is a committed and socially responsible actor. We prioritize skills development, internal promotion, high-level social protection, and a proactive policy on diversity, gender equality, and work-life balance.
Benefits
- Participation and profit-sharing bonus of up to two months' gross salary based on the group's results.
- 11 RTT days per year.
- Adapted work schedule under a new QVT group agreement allowing telecommuting for up to 22 days per week.
- Enhanced social protection.
- At least one training action per year (95% of employees).
- Favorable parental policy.
- Preferential banking and insurance conditions.
- Integration program for all new arrivals.
- Support for promoting your geographical and functional mobility.
What We're Looking For
We value your personality, commercial talent, and determination to build a relationship based on quality and trust. You should be able to:
- Manage a client portfolio.
- Cultivate an excellent client relationship.
- Identify potential needs and respond to them with suitable products.
Requirements
- Sociable and able to interact with clients and work in a team.
- Adaptable and able to handle new situations.
- Curious and able to stay informed to work better.
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