Post Delivery Experience Manager
il y a 3 semaines
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. This role is responsible for driving experience improvement initiatives in the post-delivery phase of the customer journey: Returns, Repairs, Product Support, and general After Market Services processes. The ideal candidate will have a strong background in customer service and experience managing cross-functional programs. They will be responsible for creating and owning a metrics framework that allows for high-level overviews and deep dives into post-delivery experience and emerging issue detection. The role will also involve challenging any negative effects on the customer experience prior to new launches and keeping management informed of changes in and outside CS that have an impact on customer experience and CS Operations.
Key Responsibilities- Lead/initiate/coordinate strategic and/or critical projects in FR/BE to continuously improve post-delivery experience and customer satisfaction.
- Act as the point of contact for CS and various non-CS partner teams such as Retail, Reverse Logistic, Technical Teams, After Market Services, Sustainability.
- Act as the point of contact for the French CS for pan-European and Global Post-Delivery Experience projects.
- Create and own a metrics framework that allows for high-level overviews and deep dives into post-delivery experience and emerging issue detection.
- Surface and investigate ad hoc new ideas through quantitative and qualitative analysis of data, processes, and procedures with a mind to improving the customer experience and key metrics.
- Challenge any negative effects on the customer experience prior to new launches.
- Keep management informed of changes in and outside CS that have an impact on customer experience and CS Operations.
-
Post Delivery Experience Manager
il y a 3 semaines
Clichy, Île-de-France Amazon France Logistique SAS Temps pleinJob Title: Post Delivery Experience ManagerAt Amazon, we're committed to delivering exceptional customer experiences. We're seeking a talented Post Delivery Experience Manager to join our French & Belgian Customer Service Team in Paris.Key Responsibilities:Lead strategic projects to improve post-delivery experience and customer satisfaction in FR/BE.Act as...
-
Post Delivery Experience Manager
il y a 3 semaines
Clichy, Île-de-France ENGINEERINGUK Temps pleinPost-Delivery Experience ManagerWe are seeking a highly skilled Post-Delivery Experience Manager to join our French & Belgian Customer Service Team. As a key member of our team, you will be responsible for driving experience improvement initiatives in the post-delivery phase of the customer journey.Key Responsibilities:Lead strategic and critical projects to...
-
Post Delivery Experience Manager
il y a 4 semaines
Clichy, Île-de-France Amazon France Logistique SAS Temps pleinPost-Delivery Experience ManagerAt Amazon, we're committed to delivering exceptional customer experiences. As a Post-Delivery Experience Manager, you'll play a key role in driving experience improvement initiatives in the post-delivery phase of the customer journey. Your mission will be to identify areas for improvement and develop strategic plans to enhance...
-
Post Delivery Experience Manager
il y a 4 semaines
Clichy, Île-de-France Amazon France Logistique SAS Temps pleinPost-Delivery Experience ManagerAt Amazon, we're committed to delivering exceptional customer experiences. As a Post-Delivery Experience Manager, you'll play a key role in driving experience improvement initiatives in the post-delivery phase of the customer journey. Your mission will be to identify areas for improvement and develop strategic plans to enhance...
-
Post-Delivery Experience Manager
il y a 3 semaines
Clichy, Île-de-France Amazon France Logistique SAS Temps pleinJob DescriptionAt Amazon France Logistique SAS, we're committed to delivering exceptional customer experiences. As a Post-Delivery Experience Manager, you'll play a critical role in driving experience improvement initiatives in the post-delivery phase of the customer journey.Key ResponsibilitiesLead and coordinate strategic projects to continuously improve...
-
Post-Delivery Experience Manager
il y a 4 semaines
Clichy, Île-de-France Amazon France Logistique SAS Temps pleinPost-Delivery Experience ManagerAt Amazon France Logistique SAS, we're committed to delivering exceptional customer experiences. To achieve this, we're seeking a talented Post-Delivery Experience Manager to join our French & Belgian Customer Service Team.Key Responsibilities:Lead strategic projects to improve post-delivery experience and customer...
-
Post-Delivery Experience Manager
il y a 4 semaines
Clichy, Île-de-France Amazon France Logistique SAS Temps pleinPost-Delivery Experience ManagerAt Amazon France Logistique SAS, we're committed to delivering exceptional customer experiences. To achieve this, we're seeking a talented Post-Delivery Experience Manager to join our French & Belgian Customer Service Team.Key Responsibilities:Lead strategic projects to improve post-delivery experience and customer...
-
Post-Delivery Experience Manager
il y a 1 mois
Clichy, Île-de-France Amazon France Logistique SAS Temps pleinJob DescriptionAt Amazon France Logistique SAS, we're committed to delivering exceptional customer experiences. As a Post-Delivery Experience Manager, you'll play a critical role in driving experience improvement initiatives in the post-delivery phase of the customer journey.Key ResponsibilitiesLead and coordinate strategic projects to continuously improve...
-
Post-Delivery Experience Manager
il y a 2 semaines
Clichy, Île-de-France Amazon France Logistique SAS Temps pleinPost-Delivery Experience ManagerAmazon France Logistique SAS est à la recherche d'un Post-Delivery Experience Manager pour rejoindre son équipe de Customer Service en France. Le candidat idéal sera un stratège expérimenté capable de concevoir et de mettre en œuvre des initiatives pour améliorer l'expérience client après la livraison.Concevoir et...
-
Post-Delivery Experience Manager
il y a 2 semaines
Clichy, Île-de-France Amazon France Logistique SAS Temps pleinPost-Delivery Experience ManagerAmazon France Logistique SAS est à la recherche d'un Post-Delivery Experience Manager pour rejoindre son équipe de Customer Service.Ce poste est basé à Paris et est responsable de la mise en œuvre d'initiatives d'amélioration de l'expérience client dans la phase post-livraison du parcours client.Vous...
-
Post-Delivery Experience Manager
il y a 2 semaines
Clichy, Île-de-France Amazon France Logistique SAS Temps pleinPost-Delivery Experience ManagerAt Amazon, nous sommes déterminés à offrir à nos clients l'expérience la plus exceptionnelle possible. Pour y parvenir, nous recherchons des personnes exceptionnellement talentueuses, brillantes et motivées. Si vous souhaitez contribuer à créer un endroit où les gens peuvent trouver et acheter tout en ligne, c'est...
-
Post-Delivery Experience Improvement Specialist
il y a 3 semaines
Clichy, Île-de-France Amazon Temps pleinPost-Delivery Experience Improvement SpecialistWe're seeking a highly skilled and experienced professional to drive post-delivery experience improvement initiatives. The ideal candidate will have a strong background in customer service and experience managing cross-functional programs. They will be responsible for creating and owning a metrics framework that...
-
Post-Delivery Experience Specialist
il y a 3 semaines
Clichy, Île-de-France ENGINEERINGUK Temps pleinCustomer Service Post-Delivery Experience LeadWe are looking for a Customer Service Post-Delivery Experience Lead to join our team. This role will involve delivering through influencing other teams to change, through the use of quantitative and qualitative data and comprehensive project proposals and narratives to create and communicate convincing...
-
Chef de Projet Expérience Client Post-Delivery
il y a 3 semaines
Clichy, Île-de-France Amazon France Logistique SAS Temps pleinPost-Delivery Experience ManagerAmazon France Logistique SAS est à la recherche d'un Post-Delivery Experience Manager pour rejoindre son équipe de Customer Service en France et en Belgique.ResponsabilitésConcevoir et mettre en œuvre des projets stratégiques pour améliorer l'expérience client post-livraison.Travailler en étroite collaboration avec les...
-
Delivery Experience Specialist
il y a 3 semaines
Clichy, Île-de-France ENGINEERINGUK Temps pleinJob DescriptionWe are seeking a highly skilled Senior Influence Manager to join our team at ENGINEERINGUK. As a key member of our organization, you will be responsible for leading comprehensive programs across various EU countries. Your primary goal will be to manage and enhance the concessions performance of multiple carriers in 1 or 2 geographic...
-
Service Delivery Manager Apprenticeship Opportunity
il y a 2 semaines
Clichy, Île-de-France L'Oréal Temps plein**Service Delivery Manager Apprenticeship**We are seeking a talented individual to join our team as a Service Delivery Manager Apprentice. This 12-month apprenticeship will provide you with the opportunity to develop your skills and knowledge in service delivery management.**Key Responsibilities:**Assist in the planning and delivery of servicesDevelop and...
-
Customer Service Experience Manager
il y a 3 semaines
Clichy, Île-de-France ENGINEERINGUK Temps pleinPost-Delivery Experience ManagerWe are seeking a highly skilled Post-Delivery Experience Manager to join our French and Belgian Customer Service Team. This role will involve influencing other teams to drive change through the use of data and comprehensive project proposals.Key Responsibilities:Surface and investigate new ideas through quantitative and...
-
Customer Service Experience Manager
il y a 4 semaines
Clichy, Île-de-France ENGINEERINGUK Temps pleinPost-Delivery Experience ManagerWe are seeking a highly skilled Post-Delivery Experience Manager to join our French and Belgian Customer Service Team. This role will require influencing other teams to drive change through the use of data-driven insights and comprehensive project proposals.Key Responsibilities:Surface and investigate new ideas through data...
-
Service Delivery Manager Apprenticeship Opportunity
il y a 2 semaines
Clichy, Île-de-France L'Oréal Temps plein**Service Delivery Manager**We are seeking a talented individual to join our team as a Service Delivery Manager Apprentice. This 12-month apprenticeship will provide you with the opportunity to develop your skills and knowledge in service delivery management.The apprenticeship will be based in the Paris area and will involve working closely with our...
-
Customer Service Experience Manager
il y a 4 semaines
Clichy, Île-de-France Amazon Temps pleinPost-Delivery Experience ManagerWe are seeking a highly skilled Post-Delivery Experience Manager to join our French and Belgian Customer Service Team. This role will require influencing other teams to drive change through the use of data-driven insights and comprehensive project proposals.Key Responsibilities:Deliver process/service improvement proposals to...
