Emplois actuels liés à Customer Support Specialist - Bernin, Auvergne-Rhône-Alpes - ASML
-
Customer Support Specialist
il y a 4 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob Title: Customer Support EngineerASML is seeking a highly skilled Customer Support Engineer to join our team. As a key member of our organization, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our systems, and driving process improvements.Key Responsibilities:Provide technical support to...
-
Customer Support Specialist
il y a 4 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob Title: Customer Support EngineerASML is seeking a highly skilled Customer Support Engineer to join our team. As a key member of our organization, you will be responsible for providing technical support and maintenance services to our customers.Key Responsibilities:Provide technical support and maintenance services to customers, including troubleshooting...
-
Customer Support Specialist
il y a 4 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob Title: Customer Support EngineerASML is seeking a highly skilled Customer Support Engineer to join our team. As a key member of our Customer Support organization, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our systems, and driving process improvements.Key Responsibilities:Provide technical...
-
Customer Support Specialist
il y a 4 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob Title: Customer Support EngineerASML is seeking a highly skilled Customer Support Engineer to join our team. As a key member of our organization, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our systems, and driving process improvements.Key Responsibilities:Provide technical support to...
-
Customer Support Specialist
il y a 2 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob SummaryThe Customer Support organization at ASML is responsible for the installations, qualification, repair, and maintenance of our systems at customer sites. We are seeking a skilled Field Service Engineer to join our team and provide technical support to our customers.Key ResponsibilitiesProvide technical support to customers, including...
-
Customer Support Specialist
il y a 3 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob Title: Customer Support EngineerThe Customer Support organization at ASML is responsible for the installations, qualification, repair, and maintenance of our systems at customer sites. We are seeking a highly skilled and experienced Field Service Engineer to join our team.Key Responsibilities:Provide technical support to customers, including...
-
Customer Support Specialist
il y a 1 mois
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob SummaryWe are seeking a highly skilled and experienced Field Service Engineer to join our team at ASML. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers, ensuring the optimal performance and reliability of our systems.Key ResponsibilitiesProvide technical support and...
-
Customer Support Specialist
il y a 2 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob SummaryThe Customer Support organization at ASML is responsible for the installations, qualification, repair, and maintenance of our systems at customer sites. We are seeking a skilled Field Service Engineer to join our team.Key ResponsibilitiesProvide technical support to customers, including troubleshooting and repair of ASML systems.Collaborate with...
-
Customer Support Specialist
il y a 2 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob SummaryThe Customer Support organization at ASML is responsible for the installations, qualification, repair, and maintenance of our systems at customer sites. We are seeking a skilled Field Service Engineer to join our team.Key ResponsibilitiesProvide technical support to customers, including troubleshooting and repair of our systems.Work independently...
-
Customer Support Specialist
il y a 4 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob SummaryThe Customer Support organization at ASML is responsible for the installations, qualification, repair, and maintenance of our systems at customer sites. We are seeking a highly skilled Field Service Engineer 3 to join our team.Key ResponsibilitiesProvide technical support to customers, including troubleshooting and repair of ASML...
-
Customer Support Specialist
il y a 2 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob SummaryThe Customer Support organization at ASML is responsible for the installations, qualification, repair, and maintenance of ASML systems at customer sites. We are seeking a skilled Field Service Engineer to join our team.Key ResponsibilitiesProvide technical support to customers, including troubleshooting and repair of ASML systems.Collaborate with...
-
Customer Support Specialist
il y a 2 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob SummaryThe Customer Support organization at ASML is responsible for the installations, qualification, repair, and maintenance of ASML systems at customer sites. We are seeking a highly skilled Field Service Engineer 3 to join our team.Key ResponsibilitiesHandles most problems independently and executes defined action plans for regular and irregular...
-
Customer Solutions Expert
il y a 2 jours
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinAt ASML, we are seeking a Customer Quality Manager to join our Customer Solutions & Support sector. As a CQM, you will be responsible for bringing the voice of the customer to our headquarters, ensuring that our products and services meet quality standards and service level agreements.This role involves understanding customer expectations, managing...
-
Customer Quality Manager
il y a 4 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob Title: Customer Quality ManagerThe Customer Quality Manager is a key role within the Customer Solutions & Support sector, responsible for bringing the voice of the customer to our headquarters via our customer team. This individual will secure the right follow-up, priority setting, and guidance for WW operations, ensuring that the product and services...
-
Customer Quality Manager
Il y a 2 mois
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob Title: Customer Quality ManagerThe Customer Quality Manager is a key role within the Customer Solutions & Support sector, responsible for bringing the voice of the customer to our headquarters via our customer team. This individual will secure the right follow-up, priority setting, and guidance for WW operations, ensuring that the product and services...
-
Customer Quality Manager
il y a 3 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob SummaryThe Customer Quality Manager is responsible for ensuring that the product and services provided by ASML meet the defined quality standards and service level agreements. This role requires strong customer-oriented attitude and customer interaction skills, as well as effective communication and influencing skills.Key ResponsibilitiesManage quality...
-
Customer Quality Manager
il y a 2 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob SummaryThe Customer Quality Manager at ASML is responsible for ensuring the quality of our products and services meets the defined standards and service level agreements. This role requires strong customer-oriented skills, effective communication, and influencing abilities to drive process improvements and embed quality in our daily operations.Key...
-
Customer Quality Manager
il y a 2 semaines
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob SummaryThe Customer Quality Manager will be responsible for ensuring that the product and services provided by ASML meet the defined quality standards and service level agreements. This role will involve understanding customer expectations, managing incidents, and defining the customer's quality roadmap for realization.Key ResponsibilitiesBe part of the...
-
Customer Quality Manager
il y a 7 jours
Bernin, Auvergne-Rhône-Alpes, France ASML Temps pleinJob SummaryThe Customer Quality Manager will be responsible for ensuring the quality of products and services provided by ASML meets the defined quality standards and service level agreements. This role will involve understanding customer expectations, managing incidents, and defining the customer's quality roadmap for realization.Key ResponsibilitiesPartner...
-
Chargé de production et contrôle qualité H/F
il y a 2 semaines
Bernin, Auvergne-Rhône-Alpes, France PLASMA-THERM EUROPE Temps pleinDescription du posteLa société Plasma-Therm Europe, une PME à taille humaine, recherche un spécialiste en technologie plasma pour rejoindre son équipe de production.Vous travaillerez sur les machines en sortie de montage, effectuant les opérations de réglage, tests et contrôle qualité finale, en appliquant les instructions et procédures...
Customer Support Specialist
Il y a 2 mois
We are seeking a highly skilled and experienced Field Service Engineer to join our team at ASML. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers.
Key Responsibilities- Problem Analysis and Approach
- Gather all relevant information for the problem and analyze using available means.
- Decide on an initial approach to solve the problem and assess new information to adapt the approach as needed.
- Problem Handovers and Routing
- Handover problems or problem aspects to others (2nd/3rd line support) and document all relevant data.
- Ensure problem ownership is clear and ensure that all necessary information is passed down.
- Repairs
- Advise customer technical personnel in dealing with problems and use tools and manuals to execute repairs.
- Replace parts, improve settings, and make necessary decisions to realize optimal results.
- Procedures
- Arrange with the customer for machine time to execute procedures and plan the procedure.
- Ensure all necessary parts, tools, equipment, and information are available at the start of the procedure.
- Execute the procedure and make necessary decisions to realize optimal results.
- Training and Advice
- Define and explain appropriate actions to users to correct malfunctions.
- Train customers in the use and routine maintenance of equipment and recommend changes in user procedures when needed.
- Process Optimization
- Provide input for improvement proposals.
- Knowledge Build-up and Transfer
- Teach others on ASML products, new and installed tools, manuals, and ways of working.
- Maintain and broaden own knowledge.
- Coaching
- Provide appropriate support and assistance to less experienced engineers and knowledge transfer.
- Diversity and Inclusion
- ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
- We recognize that diversity and inclusion is a driving force in the success of our company.
- Field Service Engineer with solid work experience.
- BSc degree in a relevant technical field or equivalent experience.
- Experience in the semiconductor industry required.
- Specialized knowledge in pneumatics, hydraulics, or electronics, and semiconductor processes, and relevant software.
- Experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
- Complete knowledge on product functionality of the main modules/sub-modules.
