BigFix Technical Advisor

il y a 4 semaines


Paris, Île-de-France HCLSoftware Temps plein
Job Description:

The ideal candidate for this role will be responsible for providing technical solutions to clients in a professional manner and to agreed timeframes. This will involve attending meetings with potential clients to determine technical and business requirements, and ensuring that all necessary information is collated prior to producing a solution.

Responsibilities:
  • Attend meetings with potential clients to determine technical and business requirements
  • Provide technical solutions in a professional manner and to agreed timeframes
  • Create and confidently deliver technical presentations internally and externally
  • Deliver training on solutions and provide product support to channel partners, customers, and internal stakeholders
  • Create internal design configuration documentation including network diagrams with technical explanations
  • Work with Product Management and Engineering to provide feedback on issues with current products and provide input for new products
  • Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
  • Perform technical development for solutions as part of a design and development framework to benefit customers and internals alike
  • Sell technical solutions to the customer with professionalism and enthusiasm
  • Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI's
  • Create or deliver technical demos and enable product sellers
Requirements:
  • Three plus years of combined hands-on systems administration, endpoint operations/management, and cybersecurity knowledge
  • Knowledge across multiple operating systems and some scripting background is highly valued
  • The ideal candidate is always leaning forward, taking the initiative to create a solution where one is absent and apply creative problem solving to the benefit of the customer and HCL business
What We Offer:
  • HCL was recently ranked #30 on Forbes Best 50 Global Companies to Work for in 2020
  • Remote-Work from Home
  • Competitive salary
  • Excellent learning opportunities and career advancement potential
  • A diverse and professional company culture
  • Full benefits package aligned with region of hire
  • Competitive PTO

Travel: up to 25-50% travel


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