IT Systems Manager
il y a 2 jours
Warwick Hotels & Resorts is seeking a highly skilled and experienced CRM Manager to join our team.
Job Summary:The CRM Manager will be responsible for ensuring the effective operation of all IT systems and networks used by hotels and other facilities in France, both in terms of technology and infrastructure, to the full satisfaction of end-users (customers, employees, offices, etc.).
Key Responsibilities:- Ensure compliance with current data security regulations and Warwick standards.
- Manage and support standard and customized functionalities of PMS, POS systems as well as security modules, reports, managers, utilities, configuration, users, logins and passwords security.
- Monitor the performance of all systems (hardware and software) and keep written records of these checks so that appropriate reports can be completed.
- Test and maintain all Warwick Group approved IT systems.
- Monitor performance and manage interactions with suppliers and external support staff.
- Assist with all new system installations, development and documentation of hotel and office processes (such as system migration, implementation of new services, etc.).
- Resolve users' IT problems as quickly as possible (e.g. inoperative software, faulty hardware...) using all necessary resources (internal & external).
- Monitor data security and ensure network compliance with current regulations and Warwick Group standards.
- Monitor all backup systems and correct any problems as quickly as possible.
- Drawing up feasibility studies for the purchase of IT systems/equipment and installations of an IT nature falling within the scope of competence.
- Maintain an accurate inventory of all systems (hardware and software).
- Maintain WIFI system.
- Maintain commercial relations and monitor the proper execution of contracts with third parties.
- Minimum 2 years' higher education in IT, ideally 5 years in IT engineering.
- 5 years' experience.
- Fluent in English.
- Good knowledge of the following tools: Microsoft Office, Microsoft Server, Opera PMS, Sage accounting system, 3CX telephone systems, Tiger telephone billing system or similar, RFID key systems, TV and VOD systems, Internet access LAN (internal network) and WIFI (external network), Payment system and processor (knowledge of Worldline is a plus).
- Versatility on other subjects: Firewall (Watchguard preferred), Cybersecurity, RMS, IT asset monitoring (Glpi), project monitoring via tools.
- Expertise in network management including: Microwave firewalls, installation, configuration and administration, Remote access via IPSEC & SSL/VPN clients, Switch administration and VLAN creations, Access control administration and configuration.
The CRM Manager will work in a dynamic and fast-paced environment, collaborating with various teams to ensure the smooth operation of IT systems and networks.
What We Offer:Warwick Hotels & Resorts offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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