Customer Care Representative
il y a 1 semaine
Evoliz is a digital transformation company that has been serving small and medium-sized enterprises (SMEs) for over 13 years. We provide a comprehensive and collaborative solution that is ultra-accessible and 100% French, allowing SMEs to reconcile with administrative tasks.
We are currently in a phase of accelerated growth and are multiplying innovations to conquer a highly competitive market.
At Evoliz, we don't just smile at business leaders; we join a team where it's good to live and where the banana is not just a logo, but a genuine state of mind.
Our Work EnvironmentWe want our clients to spend as little time as possible on our software. Why? Simply because most businesses prefer to spend their time doing something else (increasing their turnover, enjoying their family, etc...) rather than tearing their hair out making invoices.
One of our core values at Evoliz is to consider customer support as a central service within the organization. This service is the key to client loyalty. Thanks to our customer support, we can evolve our application because the team is best placed to speak about the difficulties encountered by clients in the application.
Despite this, the context in which we operate is tense and requires real reactivity, both on technical aspects (no invoicing possible = panic mode) and human aspects (the client has a problem? It becomes my problem).
A Day in the LifeWithin a team of 7 people (1 customer support manager and 6 customer support agents), you will use different communication channels (chat, email, phone) and your role will be to handle the most common user requests and provide basic advice to resolve them.
Your goal: respond quickly (and well). You will be so satisfied with reminding your client to give them solutions quickly or even resolving a problem directly over the phone (and the client too)
Don't worry, you won't be alone. At Evoliz, we rely on collaboration between services, so if you have questions to ask the developers, the Product team, or Sales, they will be happy to answer you.
To finish, at Evoliz, no chatbots or robots, just humans who answer clients (so when we say we'll call a client, we do)
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