Operational Risk Specialist

il y a 2 semaines


Paris, Île-de-France Lemonway Temps plein

Lemonway is a company that puts payments expertise at its core. The Payments team plays a central role in this culture. As an Operational Risk Specialist, you will have the opportunity to join a motivated and passionate team and work on all Fraud & Litigation processes by collaborating with other teams (Legal, Compliance, Sales, Tech, etc). This position will give you the chance to contribute to our growth and bring you a strong experience in fraud, chargeback, and all payment methods.

Responsibilities:
  • Daily reconciliation of chargeback or unpaid transactions and first recovering action plan
  • Support any customer inquiries related to chargeback claims or dispute and share constructive feedback (ticket solving level 1)
  • Process alerts received from banks and PSPs related to compliance hit or suspicious fraud
  • Manage the anti-fraud PSPs Back-offices settings and contribute to the rules' definition with the Team Lead
  • Carry out a posteriori analyses in cases of High Fraud rate or High chargeback rate and recommend new weighted anti-fraud rules
  • Manage client transaction thresholds and suspicious activity triggers
  • Create predictive analytics to solve and prevent complex dispute problems
  • Contribute to continuous improvement of processes (internal detection of fraudulent transactions) and product
  • Prepare the monthly card reporting: fraud rate and chargeback rate
  • Prepare fraud & litigation related KPIs
  • Redact and update Fraud & Litigation operating mode
Requirements:
  • You are rigorous, attentive to details, and have excellent analytical skills
  • You have an investigative mind and are curious
  • You know about new payment regulation rules
  • Operational level of English and French are imperative
  • Mastery of the Pack Office
Experience:
  • You have a Master 2 in Economic or Finance
  • You have a first experience, 1 to 2 years in Payments, Cash management, or Financial Security in a Bank or in a PSP

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