Product Expert AI Business Value
il y a 4 semaines
About the Role
We are seeking a highly skilled Product Expert AI Business Value to join our team at SAP. As a key member of our Product Management, Customer Experience & Solutions (CXS) team, you will be responsible for evaluating the business value generated by AI services and driving business value capturing and evaluation for AI services in customer support.
Key Responsibilities
- Conduct comprehensive business value assessments of AI Services, including the evaluation of their impact on KPIs and ROI.
- Establish measurement methods and data points to capture value creation.
- Collaborate with AI development teams in Support to define and refine AI service value propositions.
- Onboard new live AI services in the AI Value Dashboard.
- Initiate (with the DevOps team) the automatic data ingestion of value data points, measuring the actual value realization per AI service.
- Align the individual / aggregated AI service value contributions with Customer Support Strategic Initiatives and operating / organizational KPIs.
What You'll Bring
- Understanding of business processes in customer support and how to enable them with AI.
- Deep understanding of how business value is generated in internal SAP processes (cost avoidance, uptake in solution adoption by customers, etc.).
- Expert-level knowledge of value measurement methodologies, incl. A/B testing, etc.
- Experience with scientific methods, case studies and empirical approaches in particular are of advantage.
- Experience with data science / data engineering, dashboarding / analytics.
- Knowledge of process mining (e.g. Signavio) is of advantage.
- Expertise in managing complex projects involving multiple stakeholders.
- Understanding of the "big picture" and diligent attention to detail at the same time are required, given the exposure to the senior executive team in customer support.
About SAP
SAP is a global leader in enterprise software and software-related services. Our solutions help customers generate business value by improving operations, managing information technology systems, and reducing costs. We are committed to helping our customers run better and simpler.
What We Offer
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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