Technical Support Specialist

il y a 7 jours


Montrouge, Île-de-France RINGOVER Temps plein
About Ringover

Ringover is a leading CCaaS (Contact Center as a Service) solution provider and European telecommunications operator since 2005. As a rapidly growing French scale-up, we are on track to become the next French unicorn by 2025.

Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for ensuring smooth resolution of technical incidents and client requests.

Key Responsibilities:
  • Manage technical incidents via phone support, ensuring prompt and effective resolution.
  • Collaborate with cross-functional teams to analyze requirements and offer effective solutions for client needs.
  • Ensure compliance with Service Level Agreements in all client interactions.
  • Communicate technical information clearly to diverse audiences.
  • Manage tickets efficiently, prioritizing based on urgency and impact.
  • Collaborate with internal teams to escalate and resolve high-priority issues.
Requirements:
  • You are organized, independent, and proactive, with a strong interest in your work.
  • You demonstrate empathy and a strong sense of customer relationship.
  • You have good analysis capacities and enjoy problem-solving.
  • You are proficient in verbal and written communication.
  • You can explain technical issues to any person, regardless of their technical knowledge.
  • You master network domains, VoIP, TCP/IP, internet, and other relevant technologies.
  • You are versatile, thorough, and can quickly understand the solutions/tools you will be working with.
Preferred Qualifications:
  • Fluency in French and English. Spanish is a plus.
  • Knowledge of Zendesk, Jira, and Salesforce tools is appreciated.
About You

We are looking for a talented and motivated individual who is passionate about delivering exceptional customer service. If you are a tech enthusiast with a strong interest in problem-solving and customer relationships, we encourage you to apply.


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