Technical Support Specialist
il y a 7 jours
Ringover is a leading CCaaS (Contact Center as a Service) solution provider and European telecommunications operator since 2005. As a rapidly growing French scale-up, we are on track to become the next French unicorn by 2025.
Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for ensuring smooth resolution of technical incidents and client requests.
Key Responsibilities:- Manage technical incidents via phone support, ensuring prompt and effective resolution.
- Collaborate with cross-functional teams to analyze requirements and offer effective solutions for client needs.
- Ensure compliance with Service Level Agreements in all client interactions.
- Communicate technical information clearly to diverse audiences.
- Manage tickets efficiently, prioritizing based on urgency and impact.
- Collaborate with internal teams to escalate and resolve high-priority issues.
- You are organized, independent, and proactive, with a strong interest in your work.
- You demonstrate empathy and a strong sense of customer relationship.
- You have good analysis capacities and enjoy problem-solving.
- You are proficient in verbal and written communication.
- You can explain technical issues to any person, regardless of their technical knowledge.
- You master network domains, VoIP, TCP/IP, internet, and other relevant technologies.
- You are versatile, thorough, and can quickly understand the solutions/tools you will be working with.
- Fluency in French and English. Spanish is a plus.
- Knowledge of Zendesk, Jira, and Salesforce tools is appreciated.
We are looking for a talented and motivated individual who is passionate about delivering exceptional customer service. If you are a tech enthusiast with a strong interest in problem-solving and customer relationships, we encourage you to apply.
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