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Trilingual Customer Service Representative
Il y a 2 mois
Hermès is seeking a highly skilled and multilingual customer service representative to join its European e-commerce entity and customer relation center.
Key Responsibilities- Manage customer interactions from initial contact to resolution, ensuring a seamless and personalized experience.
- Provide product information, answer customer inquiries, and resolve issues in a timely and professional manner.
- Collaborate with internal teams to ensure effective communication and issue resolution.
- Develop and maintain a deep understanding of Hermès products and services to provide expert advice to customers.
- Fluency in Dutch and English, with a strong understanding of French.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Experience in customer-facing roles, preferably in e-commerce or retail.
- A dynamic and multicultural work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A chance to work with a prestigious and iconic brand.
