Trilingual Client Advisor
il y a 5 jours
Looking for a trilingual customer service representative to join our European e-commerce entity and customer relation center. As a key member of our team, you will be responsible for managing customer relationships from A to Z, providing exceptional service, and ensuring a seamless omnichannel experience.
Key Responsibilities:
- Manage customer interactions via phone, email, and chat, providing timely and accurate responses to customer inquiries.
- Assist customers with orders, returns, and exchanges, ensuring a positive customer experience.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Develop and implement sales strategies to drive revenue growth and customer loyalty.
Requirements:
- Fluency in German, English, and French, with excellent written and verbal communication skills.
- Strong customer service skills, with the ability to work in a fast-paced, dynamic environment.
- Ability to analyze customer needs and develop tailored solutions to meet their expectations.
- Experience in the hotel, retail, or e-commerce sectors, with a strong understanding of customer relationship management.
What We Offer:
- A dynamic and multicultural work environment, with opportunities for professional growth and development.
- A competitive salary and benefits package, including a comprehensive training program.
- The chance to work for a prestigious luxury brand, with a rich history and commitment to excellence.
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