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Technical Subject Matter Expert
il y a 1 mois
We are looking for a skilled Technical Subject Matter Expert to join our team at Intuitive Surgical Inc. As a key member of our Global Support Team, you will provide technical guidance and support for our wired and wireless network system and supporting various customer-based software applications.
Key Responsibilities:
- Provide technical guidance and training to service operations and developers, and support system upgrades remotely, as per business needs.
- Work closely with Product Support and Engineering to increase the products' effectiveness, usability, and serviceability of the device/application.
- Gain a solid understanding of Intuitive products, services, and company policies, processes, and procedures.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related discipline; or 5+ years equivalent experience acceptable working in a customer support center environment, preferably in the medical device industry.
- In-depth knowledge of core IT technologies and processes, including network systems, operating systems, databases, access controls, change control processes, application and system development, IT operations, incident response, monitoring, and asset management.
- Familiar with data privacy and protection regulations, such as GDPR, and HL7, PACS, and DICOM.
